First of all let me thank you for posting the review in asklaila.
It is quite unfortunate to hear from you did not have a good time at our hotel due to some unpleasant
experiences. Please accept my apologies for the same. I have taken up this matter with the concerned department and I will make sure such things never happen again with any of our guests.
We
look forward to welcoming you back to The Leela Palace Kempinski Bangalore and I am sure next time we will bring smile to your faces when you are at the leela.
Andrew Hendrian General
Manager The Leela Palace Kempinski Bangalore
i hated every moment of that place the staff really really get on my nerves. i was treating my parents out for thier anniversary. i had booked a cake in advance and asked them to bring it as a
surprise tot he table after dinner. they forgot, even though i reminded them before i sat down, then again at the table. they totally spoiled the surprise. then when i got upset they offered
a cake to me for free, my father agreed to accept it. finally after taking forever to get it. we went home. the cake was supposed to be 1 kg, they gave me a thin slice of left over cake heaped it
with old whipped cream and wrote happy birthday on it. which instead of apeassing us, they just made the whole experience worse. i have never gone there again. ever
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