I have been a customer of MK Retail for past three years, ever since it opened its branch at Brookfield. But today's experience has made me wonder if I really should continue with this chain or not. In past 4 months I have been to the store and repeatedly found issue of price labels for majority of fresh products missing. Every time one has to keep asking rate to store staff. On my surprise, in fact i found that price mentioned by different staff were different and finally at weighing time another rate. Even after repeated suggestions/complaint this issue has not resolved till date. Si in my today's visit, i had ensured to get my complaint acknowledged store manager with his sign and stamp on written A4 sheet complaint page. Ay my su ... View More

Ashwina

May 03, 2014

I have been a regular customer of M.K retails for grossery shopping. For the first time I bought sea food - Ruhu fish from this shop. It was disappointing to know that they had billed me with rotten fish . I did nto realise it when I bought it . I kind off realised that the fish is not ok when I washed it . I cooked the fish and when I tasted it I realised it was a spoit one. I immediately took the fish and returned to them and was refunded without any question . I guess they are used to such compalins before as well and that is why it wasnt diffucult for me to get my money back but this is not the solution what a customer look for. This super market being a reputed one should have a propoer check on what they are buying and selling to the ... View More

Gunjan

April 19, 2014

I have been a customer of MK Retail for past ten years, ever since it opened its branch at CMH Road. But today's experience has made me wonder if I really should continue with this chain or not. In past 4 months I have been to the store thrice to return food items because they were spoilt. In past two cases the items were exchanged even though we dint have the bill with us. The items' packing was intact along with the date & price tag and so the items got easily exchanged. Today we went to the shop to return two items - chole with the package date of Dec 2013 and Chane with pckg date of Jan 28, 2014. The fellow at the counter blatantly refused to return the items asking for the bill straightaway. With 10 years of good shopping experience, ... View More

Rajesh

April 16, 2011

Well for day-to-day items this shop seems good. But when it came to buying electrical items I found these guys, I must say cheating customers. I visited both shops on the CMH road to buy electric kettle, both said there is only one piece left that is display piece. I bought one from the bigger shop and found it was broken, they claimed they verify it fully. But I got it replaced from the other shop, now this was missing another part and when I told them about it, they again claimed they verify everything and refused to hear me. and I was left with the defected item. These folks keep damaged goods and then claim they are perfect and won't listen. The manager at the smaller shop was rude and non-accommodative. So if and when you decide to bu ... View More