Royaloak , Indira Nagar , Bangalore

I totally second ur views. They are indeed the biggest cheats. The worst is that no one can tell from the posh appearance of their showrooms. they have hired some real smart sales men who do their job well and very professionaly. but the policy of the chain seems to be to cheat people bu sending defective stuff, and then never responding to their calls.

we ordered for a 3 1 1. 2 of them were delivered defected and the third one was ruined by the technician who came to fix them. He was so unskilled that he could not even fix the legs of one of the chairs. Shame on them for this. Plus, each time we called them, they pretented to take up our case with their manager and said they will call back but they did. we made several attempts but to no avail. the manager was also sent and email but never responded. the name of the manager of Royal OAK Dodda Banaswadi (outer ringroad) in Bnagalore is Manoj. and the person who never calls back is Srinivas. We got frustrated and went over to have a meeting and get our money back. Thankfully, we had only paid in part. The manager and senior manager came to meet us with srinivas but hardly did they feel sorry for their unprofessional behaviour. instead, they defended themselves, placed the blame on the delivery guys, and to top it also said that their stuff cannot be perfect since it is all imported. this was the funniest of them all (to this i pointed out tht in that case they should mention this during sales only). The manager also asked us to choose another set as every other piece of our chosen set was defective, implying that the defect did not happen during dispatch but all the pieces were already defective. rubbish company with awful staff and lying managers. how sad that their appearance does not give away even an iota of their cheapness. they are all assholes!!!! save urself the pain. go local but never go royal oak.

Rate this review: (7) (0) (0)

I have purchased furniture worth 55k at this store, which includes a sofaset(3+1+1) worth 30k. One of the chairs of the sofa set had a manufacturing defect, which ROYAL OAK has concealed by doing some patch work. I complained about this and the sales guy (Mr. Gopal, IndiraNagar) but there is no response what so ever. Mr. Gopal was so sweet and attentive before purchase, has made many a promises regarding the quality and service, but it is all trash as there is nothing like that. I have made so many phone calls and finally went to the store, where Mr. Gopal had then registered a High Priority complaint in their system, but even after 10 days there is no response from them. ROYAL OAK are big time cheaters. Beware of buying any products here. The furniture on display is usually of good quality, but what gets delivered at home is quiet opposite. Better go to banaswadi/shivaji nagar for furniture, you will get it cheap and BEST.

Rate this review: (7) (1) (2)

Biggest cheater of all time,What he sell is not that good to buy.Please don't buy.I had very bad experience with this guys.Even some of my friends had the same experience

Rate this review: (4) (1) (1)