Sapphire Toys

Toys Shop

Recommend? (1/3 users do)

1.0

1 Rating

3 Comments

1.0 1 Rating , 3 Comments

08041313206, 08041313207

63, RMZ Gateway, Ground Floor, 100 Feet Road, Koramangala 4th Block, Bangalore - 560034, Karnataka

Opposite Sony World

sapphiretoys@hotmail.com

Baby Product Dealers

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Services

Baby Clothing: Yes

Baby Furniture: Yes

Baby Cosmetics: Baby Cream, Baby Lotion, Baby Oil, Baby Powder, Baby Shampoo, Baby Soap, Brush And Comb Set, Comb, Cotton Buds, Finger Tooth Brush, Nail Clipper, Powder Puff, Tongue Cleaner Set, Toothbrush, Wet Wipes

Products: Adventure Games, Baby Toys, Dolls, Educational VCD, Electronic Toys, Mechanical Toys, Plastic Toys, Remote Controlled Toys, Role Playing Games, Tycoon Games, Wooden Toys

Products: Baby Bather, Baby Bed, Baby Blanket, Baby Carrier, Baby Cots, Baby Cradles, Baby Feeding Bottles & Accessories, Baby Food, Baby Potty, Baby Rocker & Bouncer, Baby Swings, Baby Towel, Baby Walker, Diapers & Wipes, Electric Sterilizer, Evaluation Kit, Food Warmer, Mosquito Net, Umbrella Baby Stroller

Brands: 2K Games, Atari, Barbie, Big Flash, Disney, Disney Princess, Dora, Dreamworks, Funskool, Hot Wheels, Noddy, Playskool, PNY, Redbell, Tomy

Brands: Amul, Baby India, Bonne, Bottle Snugglers, Cuddles, Dabur , Graco, Himalaya, Himani , Huggies Dry , Jinglers, Johnson Baby , Pigeon, Primo, Ridica Knits

Credit Cards Accepted: MasterCard, Visa, Visa Electron

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User Reviews

TP2013

October 22, 2013

On 20th Oct 2013 around 1:30 pm I went to buy toys from Sapphire Toys -Koramangala Branch, Bangalore. I wanted a box cover for the toy that I selected (toy box was covered only from two sides, leaving the other two walls open & the toy bare.). I requested customer service executive âAbrahamâ for a box, which after some persuasion he said can be taken care of after billing. At the billing counter, I requested Praveen for the same & lo, behold â that was it. This fellow Praveen snapped back so rudely telling me âIska koi box nahin haiâ (This toy doesnât come with a hard box). To me, this seemed totally unwarranted a response but my friend & I still requested him if a hard box can be arranged, may be from some thrown-away packaging ... View More material. He still snapped back and a little more this time, saying that we donât get any boxes and instantaneously picked up the phone to call âAbrahamâ to the billing counter. What I witnessed after that was really disappointing, almost saddening in this world where customer service is given utmost importance. Praveen scoffed & scolded Abraham in front of all customers, which I believe is a sign of super-lousy management. He challenged Abraham to go and bring a box and do the packing from wherever-on-earth. Amazingly, without speaking a single word, Abraham got to collecting some old, torn boxes and did a fantastic workaround job of covering my toy in not more than 5-7 minutes. At this, my friend very politely, but wanting Praveen to realize his mistake asked him to look at the wonderful job accomplished by Abraham at whom he had thrown this challenge some minutes ago. To this Praveen retorted and told us that itâs not Abrahamâs job to do this.By this time, I was sure that expecting an apology from Praveen to his continuing rude behavior would be foolishness but keeping silent was one option which wouldnât have cost him much. But Praveen continued to flaunt his frustrated state of mind with the unruly and undisciplined speech. After repeatedly asking to speak to the manager, no one at the billing counter helped us. After being treated in such a demeaning way, my friend told another customer at the counter (who was asking for a packaging done) that probably he shouldnât expect that kind of help from the store. To this, another gentleman behind the counter asked us to not speak a word as our case was sorted (Reminder: They had done nothing to help us and it was rather Abraham who took the insults in a positive stride and remained true to serving the customer at his doorstep). The things went heated up from there as rather than accepting their mistake, they were teaching us the Doâs & the Donâts. With regret, I want to tell that this is my first and the worst retail or any kind of customer experience ever. As much as I would like to reinstate my appreciation for Abrahamâs excellent selling, managing and crisis-resolution skills, I would make sure I never walk into that store & not let my friends/acquaintances do so too. After repeated telling to Praveen that his behavior, tone and body language is not acceptable and he should tone his ways down, he beautifully managed to do just the reverse. Kindly train your staff well on how to behave with customers, how not to refuse every customer request blindly without even analyzing whether something is possible or not (I am not talking about heavy customization for someoneâs fancy but just the basic things that can bring huge amount of customer delight and hence, customerâs loyalty to you) and most importantly, how to behave with your own employees. I learnt from Abraham that he has been serving your store for 3 years now (so much so for this employeeâs loyalty). Sigh!! View Less

abhinav

August 14, 2012

Please do not buy any thing from this shop.
The toys are faulty and have manufacturing defect.

Abhishek

June 15, 2011

Although the toys are overpriced, more than that, the behaviour of the salesmen is very rude specially the main guy at the counter who calls himself the boss ! He picked up a fight and started abusing just because my 1.5 yr old daughter had picked up a toy and threw it down ( nothing happend to the toy though) .... I would never go to this shop again for sure.