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> > True Seasons

True Seasons , Vivek Nagar , Bangalore

3 avg rating
2 ratings, 2 user reviews

Category: Tour Operator

Phone:  (080) 25712183

Mobile:  9060142852, 9480176999

Address:   150, 8th Main Road, Vivek Nagar, Bangalore- 560047, Karnataka

Landmark:  Near NGV Club

Owner Verified
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Hotel / Resort Bookings: Yes
Customized Tours: Adventure, Honeymoon Package, Individual Holidays, Plantation Tour, River Rafting, Trekking, Weekend Package, Wildlife Safari
Credit Cards Accepted: American Express, MasterCard, Visa, Visa Electron
Domestic Sectors: Himachal Pradesh, Kerala, Tamil Nadu, West Bengal
cash, credit card
URL: www.trueseasons.in
Email: shiv.trueseasons@gmail.com




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Dear Arvind Agarwalla, I would like to clarify to your review that True Seasons have not dishonored any of our member's or nonmember's holiday request till date, though we were on a business tour we made it a point to honour your FREE PICNIC as a non-member to Emrald Isle & I called you from the landline connection of WAYNAD (kerala) so that you will understand that we are travelling, kindly check your call register for your kind information, all members of Trus Seasons are enjoying the best of holidays even with a short notice of even less than 24 hours & all our Google reviews stands tall for our best services offered to our previleged members & non-members, kindly check our Google reviews for your better understanding & my personal advice to you kindly referian from writing such falls statments & dont waste your precious time instead, kindly keep your self occupied by doing wise & useful things, sincear thanks for giving us an opportunity to write to you so that all the FB linked network can check our reviews which will enhance & increase our member network. The Fact stand straight that though you are not a member of True Seasons you have still enjoyed the FREE holiday to EMRALD ISLE, which you got to appreciate our services

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Very very bad customer service - don't even bother to call them.
if u like tension, bad communication - you can engage them to plan your holidays...Below was one of my communication to them which also details my experience

Dear True seasons Stafff members,

Apologies for my harsh words but I have been treated pretty badly today and am utterly disappointed by your lack of service and irresponsible behaviour.

I have been calling your customer care number from last 2 hours - noone has pickedup the call.

Issue:
My query was as simple as it get and I still don’t have an answer – I had booked a resort for today but haven’t received a confirmation email – what do I need to do next

Response:
· Earlier a representative named Sonali picked up the call but she had no clue on how to handle a customer or a booking.

· She gave me a couple of number all were useless as they were not reachable. This after I had constantly called her in 45 minute period to receive updates.

o The only numbers which I received (all unreachable are)

o 9060142852 - Sivanna

o 9035077818 - Danial

o The person picking the phone (Sonali) on 080-25712183 has no clue whatsoever on bookings and is just there to receive calls and add zero value

· There was not a single instance where Sonali showed the courtesy to call me – this shows your customer commitment

· From last 2 hours – Noone is picking my calls in the booking office

· Its really ironic to see that not a single person is present in the booking office. We have a secretary whose job is just to pass on cell numbers which apparently are unreachable.


how unprofessional is this? I don’t see etiquette for the business and respect from staff members on the service.
I haven't got even a proper response on what I need to do since I have not received a confirmation email.


Hoping to hear back from you and take adequate action else I would be escalating to higher management and media.

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