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Samsung (Head Office) , Gurgaon Sector 31 , Gurgaon

1.5 avg rating
36 ratings, 79 user reviews

Category: Electronics and Home Appliance Stores

Phone:  (0124) 4038582, (0124) 4038583

Address:   SCO-35, HUDA Main Market, Gurgaon Sector 31, Gurgaon- 122001, Haryana

Landmark:  Near Reliance Fresh Supermarket

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Samsung: DVD Player, Home Theater System, LCD TV, Microwave Oven, Refrigerator, Washing Machine
URL: www.samsung.com
Email: support.india@samsung.com


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Hi ,

compaint id :: 8460552333

This is regarding the Camera for LED TV(Model no :- UA32F6400ARLXL-PANEL) INVOICE no: JP/BN/DEC/2013/RI-1015 from J. PARSAD & CO. PVT. LTD., BALI NAGAR

At the time of buying TV i specially told the dealer that i am buying this TV because of camera scheme.And i wasn't told that the camera doesnt support the motion enable feature.If i was told that the camera doesnt support motion enabling then i wouldnt have bought this TV.

But camera that was provided after "one month" (that to after follow-up) didnt sipport motion enable feature.
the dealer is providing camera model number vgstc2000/xl and is not supported by the SMART TV(motion enabled) as per samsumg Tech support.

I have registered the complaint and after no of followups.

I got Atul(sales team),He wasked me about the dealer and when i told dealer name.He said he is big name.
Its hard to find the dealers and not much action can be taken against the dealer as they invest crores of Rupees.
At max ,we can issue warning letter against the dealer but as per him nothing will happen and dealer sectary will tear of that warning letter.
As per him on basis of one compaint we cant crusify the dealer.After prusing ,Later he told he will check back and get back to me by evening.But that call didnt came.

Sorry to say but during the call he looked to be employee of Dealer rather Samsung who is trying to defend the dealer.

Is this way samsung treats its customer wherein customer was tell told that nothing will happen to dealer as he has invested crores in selling samsung business.Then whats the purpose of having complaint link on conatct page.
Is this what service we can expect from big brand like Samsung.

After one week of follow up,i got call from Ashish who later connected to Atul(sales team,same guy whom i had word few days back).
And Atul again tried to sell the same story.After an argument ,he told Atul to close the case.

And after talking to them i feel cheated and disapointed.

And next day i got the call from Samsung customer support that my case is closed.
And reason was told management has told. Where in it sales team has taken this decision.

I failed to understand how can samsung offer a camera thats doesnt support the feature tv has.This is flaw on samsung sales team to offer gift that doesnt support the feature TV offers.This camera is of no use.
The major difference between 5x series and 6x series is motion feature and if customer is paying 15K more for this feature doesn't he deserve the gift that is more appropriate.

Also i have checked online and found the next higher version of camera supports the motion enable is of same price.
So i request you to please replace this camera with new one.

Alternatively, refund the money if they cannot provide the latest compatible camera..

Thanks
Anil Malhotra
9871739870

Rate this review: (0) (0) (0)

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Dear Sir

(My Samsung Compliant Ref No : 8436112389)

I had purchased my Samsung 40" LED TV for my parents in Visakhapatnam on 18/10/2011 believing in SAMSUNG. I hardly used it for 6 months as my parents are staying with me in Vijayawada. Now we have noticed that there is dark strip on the screen as shown in the attached Pics. The same dark band is disappearing after 10 Mins every time I Switch on the TV. I had raised the compliant for the same on 13/1/2014 (Ref No : 8436112389) and Samsung service Engineer visited my house and he told nothing & left. Again when I called him & Samsung Customer care on 15/1/2014 He again Visited my House and he is insisting me to send my TV to the service centre to access the problem when I am reluctant to send the TV he told me that I have to change the TV Panel which will cost me approximately Rs 22000 (With only 3 Months warranty). He had also charged me the service charges even though he had done nothing apart from noting down my TV Serial Number For a TV purchased for 54000 Rs of SAMSUNG class I did not expect to spend 22000 Rs after hardly 6 months Usage proving that My belief in SAMSUNG was wrong. I am not expecting that Samsung should fail in such a short span. Please do the needful to replace the Manufacturing defective TV Panel at free of cost. Samsung itself Assures its Customers that Life of a LED TV panel is 1,00,000 Hours. In my case I not even used it for 1000 hrs. Please do the needful to keep up our belief in Samsung.

TV MODEL : UA40D5500RRMXL
S.No : 20013ZEB700345F

Thanks & Regards
Santosh
9959763764

Rate this review: (2) (0) (0)

,

I would like to lodge complaint against the company mobile division as they have not got the mobile replaced for me even after almost one month for the manufacturing defects .Please note that I am suffering a lot for the want of mobile handset so kindly look into the matter and do the needful , I am already in consultation with one lawyer and will surely serve notice to Samsung mobile division if they will not get back to me within next 24hrs .

Sameer Sehgal : 09971358977

Rate this review: (3) (1) (0)

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Subject-Requirement Of Care/Distibuter & Service centre

To
The Respected Sir/Madam
Samsung Head

Dear Respected Sir/Madam
I want's to Care/Distributors & Service centre In My Town Which Name is Baraut District-Baghpat UP(W).So Plaese tell me the process & Please Gives me that Opportunity to growth Samsung Business In UP(W).

My Contact Number-9058227858,9719437692
9837434388,8923130020
Email-mr.mahi25@gmail.com Thanking You

Rate this review: (0) (0) (2)

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