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Movie Time , Rajouri Garden , Delhi

2 avg rating
8 ratings, 17 user reviews

Category: Movie Theatre

Phone:  (011) 41118111

Mobile:  9650190047, 9650190040

Address:   West Gate Mall, 4th Floor, Rajouri Garden, Delhi- 110088

Landmark:  In West Gate Mall

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Multiplex: Yes Reservation Number: 45642222
Credit Cards Accepted: MasterCard, Visa, Visa Electron
cash, credit card
URL: www.movietimecinemas.in
Email: info@movietimecinemas.in




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A very bad experience. Extremely poor theatre, snacks, staff.

Rate this review: (5) (1) (0)

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I went for the 8 45pm show of Madras Cafe at your cinema hall in Raja Garden, Delhi on 26th August 2013 (yesterday). I had gone there with my family.

I'm greatly dissatisfied with the food counter there just outside auditorium no. 4. Firstly, I got no bill. I paid 500rs and amount was 430. Attendant said that order would be served on my seat. I got the food pretty late. Secondly, he did't return the change of 70rs on his own. I had to ask for it. And as I mentioned, I got no bill either. Thirdly, the chicken sandwich was stale. Fourthly, attendant showed me the tub size for a large popcorn but when I got the order, I noticed that the size he gave me was smaller.

I'm writing to notify you of the bad experience of me and my family. I hope you take corrective action in this regard at the earliest. And I also expect to get my bill.

Regards,
Joy Kachru
+91 9873572116

Rate this review: (2) (2) (1)

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This is regarding the incident occurred yesterday at Movie Time Rajouri Garden New Delhi.
We had a 1:00 PM show for movie "Yeh Jawani Hai Deewani" which stopped working in between.
Technical glitch may occur with anyone and is not my concern. We were 4 (all ladies and 2 being elders along with a small baby).
My concern is the manner in which situation was handled. The customers no information either through announcement or other means about the channel they would be compensated. We had to run here and there in search of manager.
The refund was made available, but we did not had any information on that. Anyhow,w we managed to get the information and decided to take the same after 1 while as it was raining outside at the counters. When we reached the senior person , i am not sure of his name, at first he was not ready to listen and said, that u can watch the show. It's started. When we said, we want the refund as other costumers, he was running and we had to chase him every where.

1. At first he denied the refund stating that there is a time limit for that and he cannot give that now.
2. Understood he was frustrated and had lot on his shoulders, still being in service industry, he was not at all polite.
3. He almost shouted at us and sent us downstairs from 4th floor saying that we can only get the refund from there.
4. When we again returned to him, he very-2 very rudely directed one of the boys there to give us the refund.
5. He sounded as if he was doing some favor to us.
6. I could hear him muttering something at our back as well,
7. I felt if we were nor females, he would have behaved more badly with us.
8. We have not yet received any call till now from the management about the post actions.
9. Thankfully, we asked our moms and the little kid to stay at some restaurant and wait till we get the refund or whatever. Otherwise, their energy would have been exhausted shuttling up and down 3 to 4 times.

A Sunday which we decided to move out and have fun was totally spoiled and tiring not because of the technical glitch, but because of the unprofessional and unprepared behavior.

Movie time is blacklisted from my fun dictionary.

Rate this review: (5) (6) (1)

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All Staff members are thieves as me & my friend had gone to watch movie today .My friend kept her wallet on the pop corn stand & after the movie got finished we realized that her wallet was missing .We checked every where near by our seats but we lost it .so people please be ware of the staff members of the movie times during the time when they come & ask you to clear the pop corn & cold drink wrapprers n.I got.Poor response from the manager of the hall

Rate this review: (6) (4) (6)

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