Samsung (Head Office) , Sector 31 , Gurgaon

sir,

1. This is regarding poor support provided by your technical support.
2. we have purchased your ac in 2010 june. since last few days a reccuring defect is observed of ac getting switch off on its own without reaching set temperature or after running few minutes for which we register complaint on 06.05.13 complaint number (8433437036), on for which the engineer came and did some adjustment of control system. However in spite of rectification some further damage has happened and a/c is not even getting started. On for this again the technical staff of samsung were approached but they are not responding us and in addition holding us responsible for further damage.

3. i would like to share that we are regular customer of samsung products and oh behalf of the trust that your company gives we buy your products.

4. It is therefore requested to take the matter seriously and direct your technical support at amritsar in curing the defect.

regards
amandeep singh

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To, CopyTo:
Market & Sales Head, 1)Ministry of Comsumer Affairs, Govt of India
Samsung India Electronics Pvt Ltd 2) Minsitry Of Industry,Govt of india
A-25,Ground Floor,Front Tower 3) Ministry Of Law,Govt of India
Mohan Co-Operative Industrial Estate 4)Ministry Of Telecommunication,Govt of India
New Delhi-44 (india)
Ref: Serial/IMEI no.-354655050882086, Model Name-GT-S6312 ZWAINU
Sub: Manufacturing defective cellphone of Samsung Galaxy young Duos
Dear Sir,
With refer to above, I,Mukul Khater, purchased a new samsung mobile, Galaxy Young Duos, on 13th April,2013. From S.R.Telematics,kolkata,samsung Dealer (copy of bill Enclosed).
After going to home, next day, I tried to operate the internet in my newly purchased hand set but I could not do so.
Then I went as on 18-04-13 to my nearest samsung service centre to know how the internet will function in this hand set, which is situted at 430,G.T.Road, Bally,Howrah(Time N Service) but that day there was electricty problem in service centre ,I returned from there,then I went the next day to the above said service centre.
They first kept me waiting for about 2 hours then said that they were having some server problems so retained my phone and issued a receipt for the same. I had to revisit the centre two more times in the same day to bring back my mobile. They said that at present our man did not know this new handset function in proper manner,so they are unable to tell me how it internet system will operate,becuase the phone as it has been newly launched,and no update or latest information regard this handset was available but without informing to me they made the jobsheet in the record , for this hand set and my sign also taken while he returned the handset without any thing doing. They told me it is our internal process done when any set is taken and given to customer.
Thereafter I went to S.R.Telecom as on 20-04-13 and told my problem then he told me to give him my set with all Acessories and purchase bill they will send it to the service centre for sorting out the problem or how to operate and other function will work or not properly. That day was Saturday then he told me that today is Saturday,so he will send this hand set to Monday at service centre and as per talk with me the S.R.Telecom send the hand set to Karuna Management Service Centre pvt Ltd,207 C.R.Avenue,Meridian Plaza, Kolkata-6.(copy of Service request 4150427625 dt.22-04-13 Enclose).
I recd a call on my cell phone(at 6.45pm) from service Centre ,they told me there was circuit board problem in the handset therefore internet function was not working and it will take a long time to change the circuit Board because it is newly launched model and that such handset circuit board are not avilable at present then I told over phone that why will it be changed or repaired as it is a manufacuring defect so pl.give new handset against this but they did not listen my request then I told him that I will come tommorrow at the service centre.
I went next day at karuna office (at 10 am) my token no.2 and met someone in the centre who attend the token no. 2 he told me the same problem and told it will take time ,then I told him pl. replace my set and it is manufacturing defective set then why wont you may replace it and its also in warranty period.
But he refused my request and voice and told me it cannot be replaced as per company rule then I told him pl.mention in the service bill that it is a manufacturing defect and asked him to write the approx date when my problem will be solved and my hand set will be returned in the service request then he replied that he cannot give anything in written to me .
It means I am purley cheated by samsung Group(which people faith & Turst in this Brand) and my money Rs.8300/-is fully blocked since 13-04-13 and I don’t know when I will get the set or not or when I will use the said set.i do not know if the samsung Group has cheated anyone else in the same type also or not, if it is true then it is very harmful for the company’s name & brand.
I urge you to look into the matter at your end and resolve my problem and replace my handset within 7 days otherwise I will be bound to take legal action agaisnst your company and all cost of legal action will be borne by you.
Yours Faithfully,
Encl:As above (Mukul Khater)
Email:anilladnun30@gmail.com
WEST BENGAL KOLKATA MOB 09432259373

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Hi Samsung,
I have purchased the Samsung AC 1.5T from Vasanth&ampCo as per below mentioned model,

Indoor Unit: AS185EWHNSTL Serial Number:E180PPIC800268X.

Out-Door Unit: AS185EWHXSTL Serial Number: E179PPOC900043T.

Date of Purchase: 18/03/2013, Date of Delivery: 19/03/2013, Date of Installation: 20/03/2013.

On 22/03/2013 night onwards AC not working,reported the same to Customer care Ref. Number: 8451804254.

I reported to Samsung Customer care and they assured for replacement. After one week they collected the

documents from me for replacement process.

After 2 weeks of severe follow-up, one executive from Samsung Mr. Dephansu(011244881234) informed me that the

particular model is not available. So he told Samsung shall refund.

But also he told me to submit the NOC from finance company where I got the loan to purchase the product.

I asked the finance company to provide NOC(Non- objection certificate) after paying outstanding amount, but

they denied. Also they told me to pay 2 EMIs then only ,they can close the loan and provide the NOC.

This is a part of the very sad story of "purchased a Air conditioner from Samsung".

Already summer started and killing, I paid the money and waiting. If you are refunding the money after 2

months by providing NOC its really bad.

Finally if the requested model not available, Please make replacement with the below mentioned model (lower

end model),

---------------------------------------------------------
CRYSTAL+ AR18FC5EFBH 1.5 TR, 5 Star
---------------------------------------------------------

This model costs less price than the product what I purchased. The model I have purchased costs AS185EWH

Crystal+ 1.5 Tonr(5 Star) is Rs.44000.

Kindly make approval and get replaced.

OR

MAKE THE REFUND WITHOUT NOC

Please do a call back.

PLEASE DO NOT DELAY FURTHER AND PUT ME IN TROUBLE.

Regards,
Thenralarasan M

+91-9578444028

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Sir, this is in the reference of my Samsung mobile handset Model # GT 19100LKAINU (GALAXY S2),This is my 3rd complain as of now nothing has been done only customer service people are calling and after long discussion they are offering discounts, below please find the detail
I Purchased this handset in the month of august 1st week, I used this mobile for 2 ½ month in the month of October’12 then suddenly this handset started giving signal connectivity problem , I took my handset to the nominated Samsung Service Center in Nehru Place ( New delhi) and submitted there, on the same day evening the customer service person called me and told me to collect the handset as it has been rectified. I went there and collected it.when I reached home after an hour the same problem arises again next day I took the mobile to the same service centre and explained everything to them. They kept the handset for 2 days and again called me to collect it as is rectified, I went there and met the Technician, they told me that there was some software issue but now it has be rectified, I AM NOT A TECHNICAL PERSON SO WHAT HE SAID I BELIVED,I bought back the handset. For 2 days it worked well but on the 3rd day it started giving the same problem but I used that mobile as I am working and don’t have so much time to visit the service center again and again. But on February’13 the signal connectivity problem started very frequently then I went to the same sevice center where I took it earlier and explained them everything.They kept the Handset. Next day evening at around 7pm I received a call from the service centre saying that the memory card jack of handset which I had submitted is tampered and the I have to pay Rs 450 for the repairing. I denied it so they told me to visit the service centre. Next morning at around 11am I visited the Nehru place service centre and met the Technician, there he is saying that the Handset had been opened somewhere else and the motherboard has been tampered and it will cost Rs 9000. I ASK YOU why they called me next day and told me this issue ????? why not in front of me they checked the handset when I took the handset for the 3rd time with the same problem ????? Why anyone will tamper their own handset when he know that he/she will get a free service and repairing when it is under Warranty ????? Now I am dead sure that the Technician of the Nehru Place Service Center had changed the Parts and putting blame on us OR I have got the Defective Handset from the Samsung Company. Please advise if the motherboard or memory card jack problem is there then the technician will get to know in the 1st complain then why not the told me. It means that the Samsung technician has tampered the handset.
Latest is the person from zonal head office called me yesterday (29/03/13) and offered me 30% discount on the Repairing, So please advise why should I pay when I know that I have not done anything wrong..and why does they offer discount when their technician are so technical.
Request you to Kindly look into this matter very seriously.
Samsung Service Bill # 4147214553
Request Date : 22/02/13

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