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Samsung (Head Office) , Gurgaon Sector 31 , Gurgaon

1.5 avg rating
39 ratings, 85 user reviews

Category: Electronics and Home Appliance Stores

Phone:  (0124) 4038582, (0124) 4038583

Address:   SCO-35, HUDA Main Market, Gurgaon Sector 31, Gurgaon- 122001, Haryana

Landmark:  Near Reliance Fresh Supermarket

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Samsung: DVD Player, Home Theater System, LCD TV, Microwave Oven, Refrigerator, Washing Machine
URL: www.samsung.com
Email: support.india@samsung.com




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Also see: Audio Video Equipment Dealers in Delhi-NCR | Water Purifier Dealers in Delhi-NCR | Vending Machine Dealers in Delhi-NCR

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Address to Samsung Service Manager,
This is Vishal Gupta from New Town Kolkata bearing registered mobile number "09085008300". It regards to the extended warranty of recently purchased Smart TV & Washing Machine. Post having bitter experince in getting it processed, finally your local distributor (service) person came & collected cheque from us on 22nd Jun'14 (Cheque No. 000002; Amt : INR 9,739/-). Post that there has been a pin drop silence. On checking it, we were again asked some more money which we denied to pay. Samsung team was suppose to revert with resolution else with warranty certificate. Inspite of about 25 days passed, there is no update. Please expedite the matter & do get back to me at my cell : 09085008300. Thanks.

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Complain bearing no. RF1D561VTLR I am owing samsung galaxy s4 which has Problem of Catching Heat went to one of the service center to resolve the problem but yet not sorted out. Even though, Employee Executive agreeing to the above problem, they are not giving the correct solution.

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Dear SAMSUNG TEAM,

I am praveen kumar from hyderabad.I have purchased a mobile SAMSUNG GALAXY I-8262 ON 28-02-2014.Today two months is completed.In these two months my mobile was in our SAMSUNG SERVICE CENTER per a month and remaining days in my hand with out working.
1.After purchased on 4th day phone was starting to HANGING that was certified by your SERVICE TEAM ONLY.
2.I asked then on 7th for replacement because its very new phone.They replayed its not possible.We will replace ENTIRE BOARD ITS VERY EQUAL TO NEW PHONE,Then i agreed and gave it to them.
3.They replace the BOARD and gave it to me after 2days.
I used for a day and then again HANGING STARTED.and one more problem is added THAT IS AUTO RESTARTING.
4.Again visited service center show it to them.They conform that problem was not rectified So they said we will change BOARD AGAIN.So i gave it to them again.
5.After two days i received from service center.I used it for a day again STARTED THOSE TWO PROBLEMS AND ALSO ADDED ONE MORE THAT IS "MICK" PROBLEM.
6.Again visited and gave it to the they resolved and retuen to me.
7.Again after two days ONE MORE ADDED CHARGING PIN not working when i was tried to charge ALONG WITH THOSE PROBLEMS.
8.So till now my phone is in service center only.

So i got this much of problems with in only 2months. But still the MANAGER ALSO NOT DOING ANY NEED FULL THING.

9.I meat some other guys which is in service center they are saying that WE PURCHASED 1WEAK AGO OR 1MONTH AGO WE ARE GETTING LOT OF PROBLEMS etc..
10.Once time in olden days SAMSUNG is very very nice but now VERY VERY WORST.
IF ANY SAMSUNG TEAM IS THERE CHECK IT OUT 1848 THIS IS MY RECENT JOB SHEET NO WHICH IS GIVEN TO ME BY SAMSUNG SERVICE CENTER SECUNDERABAD.

SO FINALLY I WANT TO TELL YOU ONE THING IF ANY ONE WANT TO BUY A NEW MOBILE GO FOR A CHINA MOBILES YOU CAN USE THOSE MOBILES PER AN YEAR AT LEAST.IT'S VERY BETTER THAN SAMSUNG.

THANK YOU.

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DEAR SIR,

THIS IS GANESH KAMBLE USING SAMSUNG NOTE 2 HAVING A MANUFACTURING DEFECT IN THE HANDSET (IN THE HEAD JACK PORTION)

I HAD TRIED MANY TIMES CONNECTING WITH YOUR CUSTOMER CARE BUT NO PROPER HELP GOT FROM SERVICE DEPARTMENT

I REQUEST YOU SAMSUNG TO REPLACE MY HANDSET NOTE 2 AS IT IS HAVING A MANUFACTURING DEFECT IN THE HEAD JACK
& IT SHOULD BE REPLACE & COMPANY SHOULD RESPONSIBILITY OF MANUFACTURING DEAULTS

FOR YOUR REFERENCE MY COMPLAINT NO - 8451720786

REGARDS
GANESH

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