I totally agree with the above comment. We are the other affected party. We met the owner in another exhibition in Hitex, which is the next compound from our apartments. We explained to him the problem we had with the sofa. He promised us that one of his employee would come and look at it before the exhibition was over. That never happened. We tried to speak to him over phone which was futile. If they were really customer friendly, one of their representative could have visited us from their Novotel Hotel showroom which is few steps away from our apartments. We strongly suggest you avoid this shop to buy any furniture.