Category: Travel Agent - Airlines
Phone: (022) 28941616, (022) 28943232
Address: 37/38, Malad Shopping Centre, SV Road, Malad West, Mumbai- 400064, Maharashtra
Landmark: Near Metro Shoes
|International Sector:||Asia, Europe, Middle East|
|International Airlines Affiliation:||Air India, Cathay Pacific Airways, Ethiopian Airlines, Etihad Airways, Kingfisher Airlines, Paramount Airways, Qantas Airlines|
|Domestic Sector:||Central India, East India, North India, South India, West India|
|Domestic Airlines Affiliation:||Air India, Go Air, Indian Airlines, Indigo Airlines, Jet Airways, JetLite, Kingfisher Airlines, SpiceJet|
Choosing Neeta Volvo ( http://www.neetatoursandtravels.com ) was the worst mistake I could make for my Hyderabad-Mumbai journey on 5th April 2010.The bus
( No. 8586 ) started a full one hour late
from Lakdikapul Stop (8:45 PM as opposed to the promised 7:45 PM) and reached a 2 hours late in Mumbai (11:30 AM at Chembur as opposed to the promised 9:30 AM).The seats were all cramped with no foot rest.Bus was extremely smelly and they were playing loud blaring music (90âs Nadeem Shravan songs) and a pirated move ( De Dana Dan ) till 12 midnight making it impossible to sleep.They paid no heed to passenger complaints on the sound.
They were stopping frequently for picking up courier and the halts used to be for 30 minutes sometimes.
They stopped twice for food, and both times the dhabas/restaurants were extremely bad and pricey.The dinner halt was at 12 AM at a shitty joint where the toilets and the food were comparable in quality.The halt at Lonavala for breakfast ( which was at 9.30 AM) was owned by Neeta travels and they charged us Rs.40 for 3 stale and miniature Idlis.The toilets here were badly maintained too,surprising that they were owned by Neeta Travels.
The staff was extremely rude especially with lady passengers and were not informing the passengers,especially new visitors to Mumbai who had requested for stop announcements.
And I paid Rs 1000 per ticket for this shitty service whereas other operators provide better services for the same price.I booked my tickets on the same day as the travel and Neeta was the only option available on redbus.in ( no prizes for guessing why).
I was also surprised to find that two other passengers had been double booked and were allotted the same seats (13,14) as us, but since they alighted later , the conductor Imran ( 09290913606) "conveniently" seated them further behind on seats 15,16, much to their protest.
Their online booking and feedback service is pathetic too so I had to resort to redbus.in for booking and providing my feedback.Surprisingly their website does not have a single email id listed for support, contact or feedback.
Mr. Sunil Savla (Neeta founder and proprietor) , I hope you are reading this since your company has no mechanism for taking customer feedback.
Ticket No: TC5488488662,PNR # 11008178
Rate this review: (7) (3) (0)
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