Vivek

Samsung (Head Office)

Gurgaon Sector 31 ,Gurgaon

I bought a “Samsung S" cost of rs.19900/- on 23rd of Aug 2011. On 25th Aug 2011 while typing SMS/Email I noticed some keys (H, Y, B) were not working at all. Also its touch not working like it was on first day. On the same day (25th Aug) I immediately meet with dealer (Spice Hot-Spot, Malviya Nagar, Main Mkt, New Delhi-17) for replacement so he told me to go to service center for this issue. In Samsung’s Service Center (Nehru Place) I asked them to replace it but they will not taking any action and said that they will only repair the phone instead of replacement. But I don’t want to use a repair phone as I purchase it on 23rd Aug and spend my 19900/- Rs. Please do some measurable action otherwise I am going to spread all these information on many complaint forums and even Social Media Site come tomorrow. Vivek Gupta vivekgupta0505@gmail.com 9953814293