Samsung is not respondin to my Issue and giving me run around since they have opened my cell phone it is not even bootin up and now samsung services center people have come up with different issues with it whic was never explained to me when I first contact them.
I have a Samsung Smart Phone Galaxy S II GT-i9100. *355310/04/587204/5*
My cell phone is still under warranty and it's good till 12-Jul-2012.
Since I have bought this cell phone I have been facing heating Issue the moment I plug it in for charger it heats up so bad that i might blast. There is no hardware damage on my cell phone.
Yesterday I went to Samsung Services center Moti Nagar New Delhi to get it repaired as my cell phone was not turning on and I was under impression that it is still under warranty so Samsung will repair it however they don't want to repair it until I pay "9000/rs" as they want to change the board.
Even if they wish to chance the board why should I pay when it is still under warranty? Samsung has found the way to cheat their customers. I have a Samsung Notes as well and I do recommend people to go with Samsung however it seems this company has started doing wrong commitment and found the way to do scams. If the product is in the period of One year warrantee and if the board needs to be replaced then why should people have to pay for it? Is this warranty is meant for?
I am not at all satisfied with the Samsung customer services people do not respond properly and they donât even know how to talk as some bunch of people there and completely illiterate.
Now the only way I think to get this problem resolve is to file a complaint in the consumers court and post blogs on the every website where Samsung proudly says that they are the best.. No matter what happens I will keep on posting these blogs and will keep filing the complaints against this and next email I will be doing to the Samsung TOP OFFICIALS IN NEXT 24Hrs.
They opened my cell phone and now it is not at all turning on at all and they say that this happened because of moister which is not true and they want to charge me 8,888/rs to change the board. I do not have 8,888/rs as they want this amount to repair my cell phone which SAMSUNG WAS SUPPOSED TO DO AS IT IS STILL IN WARRANTY. Can some guide me or suggest what will be the best thing to do in this scenario.
Thanks and Regards.
Nitin Jakhmola.
Email : nitin@vnsupport.net
Mob # : +919999770388