Ranjeet

The Times Of India

Fort ,Mumbai

Dear CRM Team, As per your below mail, my subscription was to start from 16th August and still I have not started receiving the newspaper. From 16th to till date, I have not received even a single day newspaper. I have spoken to your CRM tean and also to your area incharge Mr. Mardharajan (Mob. No. 9080178015) and as per him, he is ready to repay the subscription amount. I understand from the entire scene that local distributors are taking the advantage for this scheme. They are making the people to subscribe this annual subscription @ 299 and then deny to deliver the paper and refund the cash. Whereas the subscription continues and the paper which they receive, they sell it in open market at printed price. For for 1 subscription they pay Rs. 299 and get around Rs. 1000-1100. I am taking up this matter with the news editor of the Times of India and other higher level. I don't want the money back and if it is returned, it should be the normal charge of the newspaper for the whole year. I will take up this matter to consumer forum also. Thanks, Ranjeet Kumar Yadav Cell : 0091-9380584498 --- On Sat, 11/8/12, Crm.Chennai <crm.chennai@timesgroup.com> wrote: From: Crm.Chennai <crm.chennai@timesgroup.com> Subject: RE: RE: Subscription Order No. NAJ035698 To: "'ranjeet yadav'" <ranjeet_y@yahoo.com> Date: Saturday, 11 August, 2012, 11:55 AM Dear sir, According to our implement your subscription date starts from 16.08.2012 only. Regards Crm team -------------------------------------------------------------------------------- From: ranjeet yadav [mailto:ranjeet_y@yahoo.com] Sent: Friday, August 10, 2012 5:45 AM To: crm.chennai@timesgroup.com Cc: crm.delhi@timesgroup.com; crm.bangalore@timesgroup.com Subject: Fw: RE: Subscription Order No. NAJ035698 Dear Sir, With reference to my below complaint, no action has been taken yet. In last 10 days, I had been supplied only 3 days newspaper. I would like to revoke my subscription and claim for my full subscription amount with interest of 15 days. Thanking you Ranjeet Kumar Yadav Cell : 0091-9380584498 --- On Sun, 5/8/12, ranjeet yadav <ranjeet_y@yahoo.com> wrote: From: ranjeet yadav <ranjeet_y@yahoo.com> Subject: RE: Subscription Order No. NAJ035698 To: "CRM" <crm.chennai@timesgroup.com> Date: Sunday, 5 August, 2012, 11:18 PM Dear Sir, The order no. is NAJ 035698. My contact no. is 9380584498. I had made the payment vide Cheque no. 000004 of Bank of India. Thanks Ranjeet Kumar Yadav Cell : 0091-9380584498 --- On Sun, 5/8/12, CRM <crm.chennai@timesgroup.com> wrote: From: CRM <crm.chennai@timesgroup.com> Subject: RE: Subscription Order No. NAJ035698 To: "'ranjeet yadav'" <ranjeet_y@yahoo.com> Date: Sunday, 5 August, 2012, 1:36 AM Dear Subscriber, Please send your new order number or contact number, Without Order number or Contact number , we can’t take any immediate action… Awaitng to serve you the best… -------------------------------------------------------------------------------- From: ranjeet yadav [mailto:ranjeet_y@yahoo.com] Sent: Saturday, August 04, 2012 8:50 PM To: crm.chennai@timesgroup.com Subject: Subscription Order No. NAJ035698 Dear Sir, With reference to subject subcription order, I had taken this annuan subscription as per which, the delivery was suppose to start from 1st August, 2012. The problem which I am facing is that the paper is delivered at alternate gap. It was delivered on 1st & 3rd but not delivered on 2nd and 4th. If this is the service, I would like to unsubscribe the order and request you for the refund. Please take this matter urgently. Ranjeet Kumar Yadav Cell : 0091-9380584498