Very Bad experience from last two years. Today I took my vehicle for servicing at the subject workshop and was really disappointed. I got cheated for very small things such as replacement of the nuts and bolts which actually were not required to be replaced, charging for the bulbs which got defective while in the workshop ( god knows whether it really got defective or you just got fooled), putting 1 Ltr. of battery water in a 15 days old new battery. Old Battery also does not consume more than 1/2 ltr when totally dry, charging you labour charges for cleaning of parts already covered under servicing etc. The most astonishing was the fact that the drain plug of engine crank needs to replaced every time oil is changed. Reason given was the threads get spoiled. The oil is changed at the workshop every time during service and the said drain plug is not even touched in between the changing of the oils and even then the threads get spoiled.... Very Surprising and very absurd reason to the query.
And this happens with every vehicle. Imagine if engine oil of 25 vehicles is replaced every day it means 25 drain plugs are replaced on daily basis and if one drain plug is costing approx Rs.20 approx. cost of total drain plugs is Rs.500 per day, Rs.15000 in a month and 1 lakh 80 thousand in a year. Now since as per the policy you are not supposed to visit your vehicle on the shop floor you really do not know the parts that got replaced without your prior approval and which were in working condition when the vehicle was taken over by the supervisor were actually replaced or not especially the consumbles.
The Maruti Management must look into it seriously & urgently as it really is spoiling the brand name. Lot of complaints in regards to this particular workshop has been lodged with consumer forum also.