The service is really poor. I dropped my vehicle for service at 08:30 in the morning for 3rd free service. The service adviser promised me that the vehicle will be ready by 11:30 AM. I went to collect the vehicle at 01:30 PM and first of all the service adviser was not to be found, second the lady at the reception informed be the vehicle will be delivered at 2:30 PM. I escalated the issue to the service manager Mr. Nasir Hussian, he checked and told me that there was part out of stock and someone has gone to Silicon Honda for collecting it. He then promised me that the vehicle will be delivered at 03:00 PM. I again went for collecting the vehicle at 03:30 PM. Guess what time I finally got the vehicle, it was 04:15 PM. And to add to the misery the part which the person went to Silicon Honda (which I know was a lie) was written as out of stock. Bunch of liars. Then my vehicle was not water washed, when I complained a guy said it was washed once and took it for washing again. When I complained about this at the reception it fell on deaf ears. I own a Royal Enfield too and never I have faced such a situation with the service there. Your service center is one hell of a pathetic situation. Better improve fast of, you will be losing a lot of customers.
My suggestion: AVOID AVOID GOING TO SAPHIRE.