A terrible, terrible experience. The support staff - nurses, helpers, maids and attendants are totally insensitive and untrained. The private ward is like a big zoo with everyone chattering and hollering across corridors. Lift operator - gutkha in mouth and another pouch in hand - was busy ogling women to the extent that I wanted to slap him.
Doctor by the name of AJIT SINGH when asked by the dealing doctor to go and see what the emergency was walked into the ward without patient file or details. He spun stories till he was asked to leave by us. He fought with us and called us names when we objected to the fact that he apparently did not know anything about the case and it appeared that he was also not interested in finding out anything about it. He misbehaved and finally refused to administer the medicines which his senior doctor had asked him to do over the phone.
Nursing staff seems to have come straight from ayah service with no training whatsoever. It appears that the attendants were just promoted from rickshaw-pullers to professional patient care-givers. Even a monkey can hook up a saline or insert a cannula with some practice - would that make it a nurse?
There are no call buttons for patients to press in case of emergency, no paging facility for doctor, no body knows who the doctor on call is and the nurses fight with patients. The nurse-in charge promptly disappeared when we made some noise to be heard. Nobody is allowed to give number of the concerned doctor even in case of emergency.
Rooms were not ready; had to change three rooms before we finally found a decent room (though there were mice). We had to stand by and get it cleaned including removal of the refuse from previous occupant left in the bathroom and the room itself; this when we had been assured that the room is being readied during a one hour stay in emergency room.
Crappiest administration and facility. Clueless, incompetent, inefficient, inhuman, disorganized, no coordination between floors and units.
Please don't bother ever using this hospital. My father came out relatively unscathed; someone else might not be so lucky.