Sir, this is in the reference of my Samsung mobile handset Model # GT 19100LKAINU (GALAXY S2),This is my 3rd complain as of now nothing has been done only customer service people are calling and after long discussion they are offering discounts, below please find the detail
I Purchased this handset in the month of august 1st week, I used this mobile for 2 ½ month in the month of Octoberâ12 then suddenly this handset started giving signal connectivity problem , I took my handset to the nominated Samsung Service Center in Nehru Place ( New delhi) and submitted there, on the same day evening the customer service person called me and told me to collect the handset as it has been rectified. I went there and collected it.when I reached home after an hour the same problem arises again next day I took the mobile to the same service centre and explained everything to them. They kept the handset for 2 days and again called me to collect it as is rectified, I went there and met the Technician, they told me that there was some software issue but now it has be rectified, I AM NOT A TECHNICAL PERSON SO WHAT HE SAID I BELIVED,I bought back the handset. For 2 days it worked well but on the 3rd day it started giving the same problem but I used that mobile as I am working and donât have so much time to visit the service center again and again. But on Februaryâ13 the signal connectivity problem started very frequently then I went to the same sevice center where I took it earlier and explained them everything.They kept the Handset. Next day evening at around 7pm I received a call from the service centre saying that the memory card jack of handset which I had submitted is tampered and the I have to pay Rs 450 for the repairing. I denied it so they told me to visit the service centre. Next morning at around 11am I visited the Nehru place service centre and met the Technician, there he is saying that the Handset had been opened somewhere else and the motherboard has been tampered and it will cost Rs 9000. I ASK YOU why they called me next day and told me this issue ????? why not in front of me they checked the handset when I took the handset for the 3rd time with the same problem ????? Why anyone will tamper their own handset when he know that he/she will get a free service and repairing when it is under Warranty ????? Now I am dead sure that the Technician of the Nehru Place Service Center had changed the Parts and putting blame on us OR I have got the Defective Handset from the Samsung Company. Please advise if the motherboard or memory card jack problem is there then the technician will get to know in the 1st complain then why not the told me. It means that the Samsung technician has tampered the handset.
Latest is the person from zonal head office called me yesterday (29/03/13) and offered me 30% discount on the Repairing, So please advise why should I pay when I know that I have not done anything wrong..and why does they offer discount when their technician are so technical.
Request you to Kindly look into this matter very seriously.
Samsung Service Bill # 4147214553
Request Date : 22/02/13
this is a 2nd mail to you, regarding the below issue,last mail was sent on 16th March and we are standing on 25th March but no response from your side.Kindly sort out this issue on urgent basis.
Sir,this is to bring to your kind attention that I,Mohammad Minhaj Ahmed bought Samsung Galaxy model GT-19100LKAINU in August 2012 Unfortunately my set started facing signal problem and internet connectivity from the month October 2012.Since it is under warranty I took it to your service centre at Nehru Place (New Delhi) Twice in the same month but it was not rectified.Now in the month of Feburary 2013 when I took it again then Mr Abhishek Sharma the manager at the centre has quoted a service charge of INR 9000.00 despite it being under warranty.Mr Sharma insist that the set has been tampered with whereas I have not taken it to any other place for rectification.If there is any problem it is from the beginning and it has not been tampered with from my side.Your are implored to direct your service centre to do the needful without any charges I look forward to your prompt action on the same.
Samsung Sevice Bill # 4147214553
Request Date : 22/02/13
Sir,this is to bring to your kind attention that I,Mohammad Minhaj Ahmed bought Samsung Galaxy model GT-19100LKAINU (GalaxyS2) in August 2012 Unfortunately my set started facing signal problem and internet connectivity from the month October 2012.Since it is under warranty I took it to your service centre at Nehru Place(New Delhi) Twice in the same month but it was not rectified.Now in the month Feburary 2013 when I took it again then Mr Abhishek Sharma the manager at the centre has quoted a service charge of INR 9000.00 despite it being under warranty.Mr Sharma insist that the set has been tampered with whereas I have not taken it to any other place for rectification.If there is any problem it is from the beginning and it has not been tampered with from my side.You are implored to direct your service centre to do the needful without any charges I look forward to your prompt action on the same.My phone is still in your Service centre from almost a month.
Samsung Sevice Bill # 4147214553
Request Date : 22/02/13