Hi Samsung,
I have purchased the Samsung AC 1.5T from Vasanth&Co as per below mentioned model,
Indoor Unit: AS185EWHNSTL Serial Number:E180PPIC800268X.
Out-Door Unit: AS185EWHXSTL Serial Number: E179PPOC900043T.
Date of Purchase: 18/03/2013, Date of Delivery: 19/03/2013, Date of Installation: 20/03/2013.
On 22/03/2013 night onwards AC not working,reported the same to Customer care Ref. Number: 8451804254.
I reported to Samsung Customer care and they assured for replacement. After one week they collected the
documents from me for replacement process.
After 2 weeks of severe follow-up, one executive from Samsung Mr. Dephansu(011244881234) informed me that the
particular model is not available. So he told Samsung shall refund.
But also he told me to submit the NOC from finance company where I got the loan to purchase the product.
I asked the finance company to provide NOC(Non- objection certificate) after paying outstanding amount, but
they denied. Also they told me to pay 2 EMIs then only ,they can close the loan and provide the NOC.
This is a part of the very sad story of "purchased a Air conditioner from Samsung".
Already summer started and killing, I paid the money and waiting. If you are refunding the money after 2
months by providing NOC its really bad.
Finally if the requested model not available, Please make replacement with the below mentioned model (lower
end model),
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CRYSTAL+ AR18FC5EFBH 1.5 TR, 5 Star
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This model costs less price than the product what I purchased. The model I have purchased costs AS185EWH
Crystal+ 1.5 Tonr(5 Star) is Rs.44000.
Kindly make approval and get replaced.
OR
MAKE THE REFUND WITHOUT NOC
Please do a call back.
PLEASE DO NOT DELAY FURTHER AND PUT ME IN TROUBLE.
Regards,
Thenralarasan M
+91-9578444028