Amandeep

Samsung (Head Office)

Gurgaon Sector 31 ,Gurgaon

sir, 1. This is regarding poor support provided by your technical support. 2. we have purchased your ac in 2010 june. since last few days a reccuring defect is observed of ac getting switch off on its own without reaching set temperature or after running few minutes for which we register complaint on 06.05.13 complaint number (8433437036), on for which the engineer came and did some adjustment of control system. However in spite of rectification some further damage has happened and a/c is not even getting started. On for this again the technical staff of samsung were approached but they are not responding us and in addition holding us responsible for further damage. 3. i would like to share that we are regular customer of samsung products and oh behalf of the trust that your company gives we buy your products. 4. It is therefore requested to take the matter seriously and direct your technical support at amritsar in curing the defect. regards amandeep singh