June 24, 2013
Rating
Please don't go for Fast Track in Bangalore:
As a regular user of Fast track, last week I have got a very poor service from your end.
Last week out of 10 pickups, I got only 4 cabs on time. Even last Friday evening and Thursday morning I didnât got the cab from your end.
Last Thursday evening : My pickup time is 7:00 PM, but till 7:00 PM I didnât got the call neither from your drivers nor from your call centre executives, after 7:00 PM I called to your customer care, but they told me that wait for 10 minutes you will get a cab, but I didnât get the cab, like that I called for five times. At last the fifth person responded, he finally sent a cab at 8:15 PM.
Last Friday: Friday evening also I have come across the same situation, where your driver calling me at 8:45PM for the 7:00PM pickup, even after lots conversation with your call centre executives.
Not only this : your call centre executives puts our phones on hold for long time, even about 7-10 minutes, at last they cut our calls, this is what the service you provide to your customer.
They put our call on hold, then they go and take another call from another line, what is this service.
About Your Floor in charge: (Bharath, Javeed and Shalini) ï they are very very poor incharges they always bluff.
If I want to raise a compliant with the managers, I ask your executives to connect to Managers, but they connect to their floor in charge. They always say sorry, but they never improved from their service, they used to say the same story that sir vehicle got punctured or traffic some other storiesâ¦
Last week for 8:45 AM pickups they shares my number with driver after 8:35AM, then how your driver can reach my spot at 8:45 AM ?
All these issues the main reasons are your call centre executives and floor in charges.
Your call centre executives doesnât know the places in the Bangalore, they assign the cabs from 10-15Km away from the pickup spot. (especially ladies). Then how your drivers can reach my spot on time.
I donât think this is happening for me, it may be happening for most of your customers.
If Fast Track reaches on time means thats your luck.
Please don't go for Fast Track, if you really want to reach your spot on time.