Vijayalakshmi

KMC Hospital

Kilpauk ,Chennai

Block 55, Ambedkar Diabetology section. Today is my second visit to KMC hospital, Chennai, for a diabetic check up. I felt Iam among a number of people who cannot afford private hospitals. I am quite happy and convinced about the treatment. Doctors are cordial and well mannered. Being a second time visitor I was not aware of the fact that every time our out patient sheet needs to be registerd. Since my problem is mainly sugar related, the staff nurses asked me to to go to the 1st floor. Having gone there, I was asked to come down and stand in the long que for reregistering. By the way I was without and food or drink since morning. After registration I met the doctor and asked me to go up for giving blood sample. All these confusions could be avoided if there is an instruction written to view. Another thing which came to my mind is after the blood sample checking is over, one has to wait for minimum 2 hours. Because there is a long gap before we get the result. The lab sends 11 to 40 in one go at 9.30, 41 to 100 in the 2nd at 11 am and the last by 11.30. The pharmacy closes by 12 to 12.30. I suggest 10 blood sample results are sent to the counter at a time instead of piling up and sent altogether. That way it is less waiting time for patients and the doctors. Nutritionist was very rude and unfriendly. She talks to herself not realizing all cannot understand Tamil. It will be a good idea if the staff nurses and employees of the hospital are given some idea about the behaviour towards patients. Patients may be coming from poor and unaffordable background. But most of them, I felt very nice people. Kindly take this as a positive suggestion for the betterment of the institution , Vijayalakshmi Balasundaram