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Shaji

Indigo Airlines

Shamshabad ,Hyderabad
November 16, 2014 Rating
As the Indigo airline is growing older, its staff is getting arrogant and started thinking that they are above customers. This airline knows just to boast about their achievements and is a big zero when it comes to customer satisfaction. I had to board the flight 6E166 from Bangalore to Ahmedabad on 16 Nov 2014 and had to throw away part of my luggage as it exceeded by 3kgs. I had two tickets and and had lighter cabin bags, but the lady at the counter was so arrogant that, I had to repack all my luggage and throw away part of it. The same luggage I carried from Kochi on a Jet airways flight and there was no fuss about it. I had similar experiences with Indigo flight earlier too. These guys are just interested to take every extra bit of money from customers. They server cold food and you always need to pay extra for it. The seats are so cramped that any tall person has to sit like a rat. Never provides any reading material. Over and above you have to tolerate the arrogance and high headedness of every staff especially the ones sitting at the boarding counter. I won't fly this airline ever again if there is an alternative. They are smart to get the right schedules, hence people have no option but to travel by it even if they don't like. Pls don't fly this airline if there is another one available. The fall of any business starts when pride gets into the heads of people running it. Indigo won't be an exception.