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Pinky

Great Eastern Trading Company

Dalhousie ,Kolkata
June 05, 2015 Rating
I bought a voltas 1.5 ton ac on 2012 from Great eastern dalhousie .But after installation I found that the ac was not cooling properly.I tried to contact them over the telephone to all their numbers but not a single call was answered. so then I visited the showroom personally and lodged complaint with the in-charge of the showroom. so then one of the representative came he asked for 2800 rs, but i asked for detail, then he asked to pay 2600 ,then i asked for its bill, he said there is no such bill for such service a repaired . but after repairing still the cooling system was not working properly. I had also lodged the complain on voltas customer care service regarding this issue and requested to replace the A/C with a new one as I had not used it for a single day from the day of purchase . but This GREAT EASTERN is providing a defective product, but not ready to replace it......after few years the ac totally stopped working so then i contacted a a/c technician,after checking he told me that the ac is not installed properly and There is ice being formed in front the cooling coil beause of almunium .... but when i purchased this great easter pvt ltd (dalhousie) told me "copper". This great eastern pvt ltd dalhousie totally cheated us.really fed up of these people, need help. so dont buy any product from them.they provide defective product.