Please do not buy any product from Vivieks, they cheat people. I have bought a refregirator and it is more than 20 days now I have not got the delivery of the same. When I call up the customer care they say they don't know and when I call up the show room they say it will be delivered but they don't know when. This is the condition of this show ... View Moreroom so please do not buy any product from them. View Less
Please do not buy any product from Vivieks, they cheat people. I have bought a refregirator and it is more than 20 days now I have not got the delivery of the same. When I call up the customer care they say they don't know and when I call up the show room they say it will be delivered but they don't know when. This is the condition of this show ... View Moreroom so please do not buy any product from them. View Less
Please don't buy any product in this shop, worst customer service, I have ordered AC, THEY TOOK 20 DAYS TO DELIVER THE PRODUCT. better close the showroom if you can't deliver the product at promised time. No Stars. Minus 200 percentage. DASH CUSTOMER SERVICE AND BEEP SHOWR
Please don't buy any product in this shop, worst customer service, I have ordered AC, THEY TOOK 20 DAYS TO DELIVER THE PRODUCT. better close the showroom if you can't deliver the product at promised time. No Stars. Minus 200 percentage. DASH CUSTOMER SERVICE AND BEEP SHOWR
On Oct 9, 2014, I bought a Samsung Front Loading Washing Machine ( Sl No: HO355PAF80DB03) at a cost of Rs 23,800 plus delivery charges. I also bought an extended warranty at an additional cost of Rs 600.Their bill No.11441409900 at Counter 4 refers.The appliance was bought from Vivek's in T Nagar
Usually on an AMC. a technician checks out the appl ... View Moreiance once in three or four months. The Container where softener is added does not drain at all and the powder clogs up
I called up Viveks and was rudely told that since the machine was under the original warranty, the Brand Service should come out and rectify the problem. I was given the 1 800 number for Samsung. Samsung was even more unhelpful to the extent that they told us that once the machine is sold and an extended warranty is given, they wash their hands off and the ball is in the retailers court.
The behavior and approach of the staff at Vivek's T Nagar before and after the sale is a lesson in Marketing and consumer logic !
I am making one more attempt and then proceed to lodge a complaint with the Consumer Advisory Court
R.S.Rajan IA & A (Ret)
1 B Brindavan 6/13 Noor Veerasami St
Nungambakkam, Chennai 600034
Ph: 43561412
View Less
On Oct 9, 2014, I bought a Samsung Front Loading Washing Machine ( Sl No: HO355PAF80DB03) at a cost of Rs 23,800 plus delivery charges. I also bought an extended warranty at an additional cost of Rs 600.Their bill No.11441409900 at Counter 4 refers.The appliance was bought from Vivek's in T Nagar
Usually on an AMC. a technician checks out the appl ... View Moreiance once in three or four months. The Container where softener is added does not drain at all and the powder clogs up
I called up Viveks and was rudely told that since the machine was under the original warranty, the Brand Service should come out and rectify the problem. I was given the 1 800 number for Samsung. Samsung was even more unhelpful to the extent that they told us that once the machine is sold and an extended warranty is given, they wash their hands off and the ball is in the retailers court.
The behavior and approach of the staff at Vivek's T Nagar before and after the sale is a lesson in Marketing and consumer logic !
I am making one more attempt and then proceed to lodge a complaint with the Consumer Advisory Court
R.S.Rajan IA & A (Ret)
1 B Brindavan 6/13 Noor Veerasami St
Nungambakkam, Chennai 600034
Ph: 43561412
View Less
VIVEKS MEANS NO SERVICE ONLY EXCUSES I BROUGHT AC FROM VIVEKS IN MAY 2012 , VOLTAS AC, ON THE INSTALLATION
DAY ITSELF IT WENT GUTTED AND AFTER FOLLOW UP OF ONE MONTH THEY REPLACED ONE PART AND AGAIN IT GOT BROKE
BREAK DOWN IN OCT 2012 AND APRIL 2012, SERVICE FROM VIVEKS WAS ATROCIOUS.
MY ADVICE TO ALL DONT VENTURE TO BUY FROM VIVEKS T NAGAR, Y ... View MoreOU CAN GET ABETTER SERVICE FROM ANY OTHER
SHOPS SUCH AS CROMA ETC View Less
VIVEKS MEANS NO SERVICE ONLY EXCUSES I BROUGHT AC FROM VIVEKS IN MAY 2012 , VOLTAS AC, ON THE INSTALLATION
DAY ITSELF IT WENT GUTTED AND AFTER FOLLOW UP OF ONE MONTH THEY REPLACED ONE PART AND AGAIN IT GOT BROKE
BREAK DOWN IN OCT 2012 AND APRIL 2012, SERVICE FROM VIVEKS WAS ATROCIOUS.
MY ADVICE TO ALL DONT VENTURE TO BUY FROM VIVEKS T NAGAR, Y ... View MoreOU CAN GET ABETTER SERVICE FROM ANY OTHER
SHOPS SUCH AS CROMA ETC View Less