Service is very good I just loved it , in Hyderabad airport they helped me lot , especially shams helped me lot , rely thanks a lot . All the best for further
Service is very good I just loved it , in Hyderabad airport they helped me lot , especially shams helped me lot , rely thanks a lot . All the best for further
As the Indigo airline is growing older, its staff is getting arrogant and started thinking that they are above customers. This airline knows just to boast about their achievements and is a big zero when it comes to customer satisfaction. I had to board the flight 6E166 from Bangalore to Ahmedabad on 16 Nov 2014 and had to throw away part of my lugg ... View Moreage as it exceeded by 3kgs. I had two tickets and and had lighter cabin bags, but the lady at the counter was so arrogant that, I had to repack all my luggage and throw away part of it. The same luggage I carried from Kochi on a Jet airways flight and there was no fuss about it. I had similar experiences with Indigo flight earlier too. These guys are just interested to take every extra bit of money from customers. They server cold food and you always need to pay extra for it. The seats are so cramped that any tall person has to sit like a rat. Never provides any reading material. Over and above you have to tolerate the arrogance and high headedness of every staff especially the ones sitting at the boarding counter. I won't fly this airline ever again if there is an alternative. They are smart to get the right schedules, hence people have no option but to travel by it even if they don't like. Pls don't fly this airline if there is another one available. The fall of any business starts when pride gets into the heads of people running it. Indigo won't be an exception. View Less
As the Indigo airline is growing older, its staff is getting arrogant and started thinking that they are above customers. This airline knows just to boast about their achievements and is a big zero when it comes to customer satisfaction. I had to board the flight 6E166 from Bangalore to Ahmedabad on 16 Nov 2014 and had to throw away part of my lugg ... View Moreage as it exceeded by 3kgs. I had two tickets and and had lighter cabin bags, but the lady at the counter was so arrogant that, I had to repack all my luggage and throw away part of it. The same luggage I carried from Kochi on a Jet airways flight and there was no fuss about it. I had similar experiences with Indigo flight earlier too. These guys are just interested to take every extra bit of money from customers. They server cold food and you always need to pay extra for it. The seats are so cramped that any tall person has to sit like a rat. Never provides any reading material. Over and above you have to tolerate the arrogance and high headedness of every staff especially the ones sitting at the boarding counter. I won't fly this airline ever again if there is an alternative. They are smart to get the right schedules, hence people have no option but to travel by it even if they don't like. Pls don't fly this airline if there is another one available. The fall of any business starts when pride gets into the heads of people running it. Indigo won't be an exception. View Less
hi, This is in regards to the poor crew service for the hyd-dubai sector flight. we availed indigo service in the last week of december. upon arrival in dubai, we were baffled to see our duffle bag completely torn and the clothes all spilled out on the baggage claiming belt. it was a VIP skybag and not some low class kit bag. it was torn in the per ... View Morefect "C" shape of the bag zip. with the lock still hanging. the person who would have put it on the baggage belt has not even bothered to inform the passenger if any accident has happened. the bag was just strewn across the belt. havent really seen such low class service. upon contacting the airport baggage customer service at dubai airport, they tried their best to locate a indigo airline personnel so as to look into the matter. but couldnt find one. if you guys need to operate on the international sector, please maintain atleast little standard and basic procedures for customer grievances!! the best part is - upon our return flight check in procedure at dubai airport, i requested the crew at desk to be careful of the luggage narrating the experience and also showed him the bag. the supervisor just blantantly blamed us and the quality of the bag!!! it was just ridiculous. this matter really needs to be looked into so as to build up some rapport about your airline and further growth. Hoping to receive a response for the trouble caused.FYI - all indigo crew - both ground and inflight has really really a plastic smile which is extremely annoying. better not to smile at all :)) View Less
hi, This is in regards to the poor crew service for the hyd-dubai sector flight. we availed indigo service in the last week of december. upon arrival in dubai, we were baffled to see our duffle bag completely torn and the clothes all spilled out on the baggage claiming belt. it was a VIP skybag and not some low class kit bag. it was torn in the per ... View Morefect "C" shape of the bag zip. with the lock still hanging. the person who would have put it on the baggage belt has not even bothered to inform the passenger if any accident has happened. the bag was just strewn across the belt. havent really seen such low class service. upon contacting the airport baggage customer service at dubai airport, they tried their best to locate a indigo airline personnel so as to look into the matter. but couldnt find one. if you guys need to operate on the international sector, please maintain atleast little standard and basic procedures for customer grievances!! the best part is - upon our return flight check in procedure at dubai airport, i requested the crew at desk to be careful of the luggage narrating the experience and also showed him the bag. the supervisor just blantantly blamed us and the quality of the bag!!! it was just ridiculous. this matter really needs to be looked into so as to build up some rapport about your airline and further growth. Hoping to receive a response for the trouble caused.FYI - all indigo crew - both ground and inflight has really really a plastic smile which is extremely annoying. better not to smile at all :)) View Less