I have purchased Symphony Jumbo Jr. cooler and its fan has stopped working. I have logged a Complaint ref. no. ND-KS-26H14005 on dated: 26.08.2014 and received a return message to contact Mr. Pramod Kumar. Since then I am calling him, but it says phone is switched off. On 29-08-2014, a service engineer came and without checking cooler , said fan motor needs to be changed. I have provided a copy of original Bill to him and he said it wiil be changed by day after tomarrow.No one came that day. THen I have managed to find service center contact no and make call atleast 10 times. The service center executive said we will send techinician, but nobody has came. On 05-09-2014 I have received a message saying that ÂÂDEAR CUSTOMER we are UNABLE ... View More

Guest105989

June 04, 2014

Fraud employees like promod spoiling the company name, its again I am raising a new complaint, it should reach to the higher officials of the company,local coolers are far better than symphony cooler,done a big mistake in my life by getting symphony cooler, its heavy loss. Hi,I am Arif,my mobile number -9540283541, I have purchased a new symphony cooler Diet50i on 04,may2014 by paying 10000 rupees,its not working immediately after two weeks, I logged a complaint from the symphony website regarding the issue, clearly stating that its not starting, and got a complaint number ND-NS-25E14008, three days over after logging a complaint but no one contacted me, on fourth day got a call from central Delhi symph ... View More ony head office, they said soon service representative will visit my place, I was getting a message till third day that "ND-NS-25E14008 is under resolution" but suddenly I got a message on fourth day saying "Unable to contact you since last four days, so we have closed your complaintÃ¢ÂÂ have not expected the false message from the reputed company, have not even got a single call in these four days this is unacceptable fake statement given by a branded company, its unbelievable, I have not seen this type of worst service in my life, again I have register a complaint with the complaint again and got the number ND-AT 29E14002 but no one turned I got a number of the service person in the mail after complaint, that service guy name is promod, number is 9560523071 he dint called me i waited for his call more than 2 days after that i was calling that guy daily to ask when he will come,he was very arrogant,and such a cheater ,liar,etc,etc, he gave me all the false commitment daily but he was never turned back,when i call from other numbers he used to pick the call and knowing thats me immediately he used to drop that call,he not even had a basic manners, he is telling me that he cant tell that what time he will come, because of that devili took two days leave to my office and i lost my 2 days leaves also, after that some how i managed to get a incoming call from central delhi to know the status of my so many complaints log, from that call i managed to get his supervisor number and service incharge number, his name is sanjeev, i complaint to him he said it will be taken care,but now he is also not attending the my call, i strong recommend symphony not to have that service guy promod in job, one thing sure is because of that fraud symphony going to loose his brand and customers, i request the company first through him from that job, he is not at all fit for the job, if i would know before that such type of liars are working in this company i could not have been bought the cooler from symphony,i have paid 10000 rupees for the cooler,bought it esspecilly for my aged mother, i want to escalate this issue to the higher levels, please provide me the contacts for higher officials, i am not going to leave this company unless i get proper service for my newly bought cooler, if the issue not resolved then i will go to consumer court, and bring that company people to road side, i donÃ¢ÂÂt want a common man like me to suffer like this. Company should give the line managers numbers also of the service person or should call to the customers and ask the feedback weather the service guy visited or not, but i am not seeing that in symphony, they are charging high price but fake promises of service , hope this will reach them.still waiting for their service from 20 days... Regards Aarif Aarif View Less

Guest105989

June 04, 2014

Fraud employees like promod spoiling the company name, its again I am raising a new complaint, it should reach to the higher officials of the company,local coolers are far better than symphony cooler,done a big mistake in my life by getting symphony cooler, its heavy loss. Hi,I am Arif,my mobile number -9540283541, I have purchased a new symphony cooler Diet50i on 04,may2014 by paying 10000 rupees,its not working immediately after two weeks, I logged a complaint from the symphony website regarding the issue, clearly stating that its not starting, and got a complaint number ND-NS-25E14008, three days over after logging a complaint but no one contacted me, on fourth day got a call from central Delhi symph ... View More ony head office, they said soon service representative will visit my place, I was getting a message till third day that "ND-NS-25E14008 is under resolution" but suddenly I got a message on fourth day saying "Unable to contact you since last four days, so we have closed your complaintÃ¢ÂÂ have not expected the false message from the reputed company, have not even got a single call in these four days this is unacceptable fake statement given by a branded company, its unbelievable, I have not seen this type of worst service in my life, again I have register a complaint with the complaint again and got the number ND-AT 29E14002 but no one turned I got a number of the service person in the mail after complaint, that service guy name is promod, number is 9560523071 he dint called me i waited for his call more than 2 days after that i was calling that guy daily to ask when he will come,he was very arrogant,and such a cheater ,liar,etc,etc, he gave me all the false commitment daily but he was never turned back,when i call from other numbers he used to pick the call and knowing thats me immediately he used to drop that call,he not even had a basic manners, he is telling me that he cant tell that what time he will come, because of that devili took two days leave to my office and i lost my 2 days leaves also, after that some how i managed to get a incoming call from central delhi to know the status of my so many complaints log, from that call i managed to get his supervisor number and service incharge number, his name is sanjeev, i complaint to him he said it will be taken care,but now he is also not attending the my call, i strong recommend symphony not to have that service guy promod in job, one thing sure is because of that fraud symphony going to loose his brand and customers, i request the company first through him from that job, he is not at all fit for the job, if i would know before that such type of liars are working in this company i could not have been bought the cooler from symphony,i have paid 10000 rupees for the cooler,bought it esspecilly for my aged mother, i want to escalate this issue to the higher levels, please provide me the contacts for higher officials, i am not going to leave this company unless i get proper service for my newly bought cooler, if the issue not resolved then i will go to consumer court, and bring that company people to road side, i donÃ¢ÂÂt want a common man like me to suffer like this. Company should give the line managers numbers also of the service person or should call to the customers and ask the feedback weather the service guy visited or not, but i am not seeing that in symphony, they are charging high price but fake promises of service , hope this will reach them. View Less

Vikrant

May 06, 2014

I have purchased Symphony Jumbo Jr. cooler and its pump has stopped working. I have logged a Complaint ref. no. ND-KS-3E14047 on dated: 03.05.2014 and received a return message to contact Mr. Pramod Kumar. Since then I am calling him, first of all it takes me make atleast 10 calls to make him pick the call and every time he picks up the call say that it will be done today. Today morning I have received a message saying that âDEAR CUSTOMER, OUR SERVICE ENG. VISITED BUT WAS INFORMED THAT AIR COOLER IS SERVICED BY UNAUTHORISED SERVICE PERSON. WE HAVE CLOSED YOUR COMPLAINTâ which is 100% fake no one from your end ever contacted me or visited my place. And when I discussed this with Ms. Niharika, she said our technician called you u ... View More