We bought a lot of furniture from East a few months ago, we started experiencing some issues with a bedside table where a drawer was not opening properly. The drawer finally broke and we called east.
they responded within 3 days and took the table back, fixed it and returned it to us in a week with no charge..
sad that the drawer broke, thrilled about the fact that they fixed it and didn't charge us a rupee!!
Kudos to the team!