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The Leela Palace Owner Verified Listing

Hotel
 08025211234, 08030571234
23, Kodihalli, HAL Airport Road, Bangalore - 560008, Karnataka
Opposite Manipal Hospital
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Services

cash, credit card
Access from Airport: 48 KMs
Tariff: Rs 19000 To Rs 150000
Category: 5 Star
Room Amenities: Cable TV, Internet access
Checkout: 12 Noon
Government Approved: Yes
Access from Bus Station: 18 KMs
Access from Railway Station: 18 KMs
Total Rooms: 356 Rooms
Hotel Amenities: 12hrs In-Room Dining, Bar/Pub, Business Centre, Clubs & Discotheques, Coffee Shop, Conference Rooms, Gym, Restaurant, Sports Facilities, Travel Desk, WI-FI Connectivity
Credit Cards Accepted: American Express, Cirrus, Interlink, MasterCard, Plus, Star, Visa, Visa Electron

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User Reviews

horrible customer care... when i called up nobody even bothered to solve my problem, just wanted to get some info... how stupid you guys can be,, i think loosing a customer is not a big deal for you ppl..
hi,
I hope you dont respect your customers when they call you please respond positively

Dear Guest,

First of all let me thank you for posting the review in asklaila.

It is quite unfortunate to hear from you did not have a good time at our hotel due to some unpleasant experiences. Please accept my apologies for the same. I have taken up this matter with the concerned department and I will make sure such things never happen again with any of our guests.

We look forward to welcoming you back to The Leela Palace Kempinski Bangalore and I am sure next time we will bring smile to your faces when you are at the leela.

Andrew Hendrian
General Manager
The Leela Palace Kempinski Bangalore

i hated every moment of that place the staff really really get on my nerves. i was treating my parents out for thier anniversary. i had booked a cake in advance and asked them to bring it as a surprise tot he table after dinner.
they forgot, even though i reminded them before i sat down, then again at the table. they totally spoiled the surprise.
then when i got upset they offered a cake to me for free, my father agreed to accept it. finally after taking forever to get it. we went home.
the cake was supposed to be 1 kg, they gave me a thin slice of left over cake heaped it with old whipped cream and wrote happy birthday on it. which instead of apeassing us, they just made the whole experience worse. i have never gone there again. ever

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