One of the worst customer cares! I got a connection in February and mentioned to the agent that I will be shifting in 3 months - he says its cool, just give us a call! He even convinced me to pay 6 months rent in advance. Now in May, when I needed to shift house, I call up customer care - they say it will take 15 days for shifting! 15 days to just shift a connection - why didn't their agent tell me this before when he was taking 6 months rent! Now after 10 days, they say the request is with the installation team and they will contact me to give me the connection within the next 2 hours! Even after 2 days, I get no phone call and when I ask the customer care to provide me the number of the field engineer/installation team, they refuse!
Basi ... View Morecally since they have already got the money, they don't care about shifting - they are getting free money!View Less
Please don't go for ACT broadband.... The high speed is a eyewash and customer/service for any complaints is as good as non-existent
Reg Speed.... do a speed test from various speedtest websites (ensure to choose a server outside India)....I got max 5Mbps and average of 2.5Mbps from 7 different websites. However, the company personnel will choose an India based server and show that your speed is 19Mbps (more than the 15Mbps you have opted for)..... you download a file from the internet and see at what speed the file gets downloaded....for me it worked out to less than 2Mbps ... this was tested by ACT themselves... however they tried to mislead me by using an incorrect conversion ratio.... so beware, they will trick you into believing tha ... View Moret you are actually getting more than 15Mbps speed
On Customer service.... In case you have any complaint, then god may answer your prayers, but ACT broadband will not answer... they will just close your complaint without addressing the issue.... I have already raised 5 complaints in the first 3 weeks of taking the connections... 4 of them have been closed without being addressed... I reopened then and they again close... the saga still continues as i write this review....
Also, be ensure that the junction box from where the connection / line is drawn has back-up power arrangements.... else, in case of a power cut in the area, the internet will not work (you may have UPS back-up but it wont help).... I am facing this issue ....everytime there is a power cut, the internet stops working (I have a generator at home but the junction box from where I am given a connection does not have power backup.... Raised a complaint and they have closed it without addressing...
Have dropped emails etc... but nothing works...
In short... avoid ACT Broadband
I booked ACT broadband connection 15 days ago, not even a single confirmation is received from them. Very Poor customer service. every time I call them they reject the call and never keep up promised time.
I currently live in Bangalore and Iâve been having a huge problem with ACT Broadband. I was asked to write a review of this horrid ISP and might I say how glad I am to find that it isnât just me who have been apparently diddled by this ISP.
On the evening of the 11th, I spoke to an ACT subscription agent, a Mr. Sajid to enquire about the connection being advertised by them for high speed internet connections. I then decided to opt for the 15 MBps plan which I then paid for 6 months advanced payment (an amount to the tune of close to INR 6700 or so) so that I can avail of a free Wi Fi router and Installation. At the time, I was told the connection would be up and running in 7 days.
On the 13th, I received a confirmation e-mail from ... View More them thanking me for my cheque which they encashed promptly. On the same day, I was visited by two representatives of their company, a Mr. Vinod and a linesman who had come to perform the installation. In the process of doing so, I discovered that they had planned to take the connection from a "Distribution Point (DP)" which was located on private property, the owners of which had gone on vacation and wouldnât be back until Friday. This Mr. Vinod then promptly responded that they would return the next day between 2:30 P.M. to 3:00 P.M. to attempt to install the connection again. I took time off my busy schedule to be home during the given time so as not to cause inconvenience, only to be inconvenienced myself - Mr.Vinod didnât bother to call until I took the initiative at approximate 3:15 P.M. to ask if they would be coming. He claimed to have visited the house to find it still locked, and that they would not be able to know for sure until Saturday evening. We were then given no further update on the situation.
Since then, attempts to reach Mr. Vinod on his cellphone have resulted with him not answering the phone. My calls to the original subscription agent, Mr. Sajid, have led to half hearted vague responses of speaking to "the office" which again, have resulted in nothing. On top of this, I have also filed two more complaints in the past 2 days to have something done ( by phone, a call handled by Agent Rupa, second complaint was handled via e-mail, which recieved a generic response e-mail with no action taken). This morning I also got to speak to fellow named Mr. Nithin (after yelling at that Sajid fellow, he finally coughed out some info on his superior) who then promised to call back. He didnât and we had to call him back - he then promised me that this Mr. Sajid would come by at 2:30 in the afternoon and the line would be installed today itself. So, I waited and as is to be expected, 2:30 came and went - called up Mr. Sajid only to be given, once again, some vague response of something been done. He then claimed that "the owner of the house where the Distribution Point was installed had returned and was refusing to let them install more connections because he didnât want any more wires coming into his house", apparently. Such are the wise infrastructure decisions of ACT Broadband in the Ulsoor Lake area.
So now, Iâm stuck waiting for these people to rub their two IQ points together, hopefully start a fire with it and somehow manage to get my installation done - thankfully I didnât cancel my existing (and equally terrible) Hathway connection because my month wasnât up yet. I find it really bizarre that an organization would choose to install their DP in the bedroom of someoneâs house (as opposed, to say, you know, a building with security guards and whose roof can still be accessed even if everyone in the building went to Rishikesh or were dying of dysentery in their own apartments ?_?) and on top of that, actually expect that to not be a problem in case the people living in that house go on vacation and leave up at their mercy in case our net should go down. Hell, it actually sounds more and more like a fraudulent business practice.
In any case, I suppose nothing will be done if I complain yet again because, I will, as expected, get a generic reply from ACT telling me that they are "very sorry for my inconvenience and that they will do their best to rectify this situation". Nothing ever gets done, but theyâre still very sorry, apparently.
I havenât even had the modem or the line even laid down and Iâm running pillar to post with their customer service - two complaints lodged in 11 days, each of which were promised to be rectified in 48 hours. I suppose this is only an omen of things to come if this is the way they run.View Less
ACT Broadband is a most worst service i had ever seen i raised a complaint on 17th may after 20 days it got rectified of so many exhalation and 46 follow up callas and finally it got rectified on June 6th and after 3 days in June 9 again i lost internet and still no one attended my complaint. and called service manager and he promised that it will be rectified yesterday it self and still now i dint get rectified yet. and finally i went to rajajinagar office i met security he dint leave me in side how ever by fighting i collected some managers number if any one wants to clear your complaint just call these numbers
priyanka service manager +919620072639
dayal service co-originator +919538728314
tilak main engineer +918095551948
haris ... View Moreh engineer +919538883046
if you want to escalate just try these numbers dont take a false promise from customer care
even customer care wont take a call no one will be there in customer care View Less
Ever since they started laying cables in Koramangala 4th block Mr.Gireesha, sales guy, had been calling me regularly and promised me activation within 7 days, free installation, wifi free router - all for paying 6 months charges in advance. After taking the money I didnât receive any call from their side. Waited for 7 days and then made multiple calls to get the installation team come and have the cable extended into my office. They still havenât given the wifi router; it has been 17 days. Filed a complaint with customer service; every time they promised that the router will be delivered the same evening or without fail by next day morning. It has been going on for almost a week now. I have called the sales guy, customer care no multipl ... View Moree times and no one is willing to commit to date. nevertheless, they already have started billing me. Some of them get irritated when you call them and take it to the extend of abusive you verbally. Take their service at your own risk. Pros: appears as a cheap priced better bandwidth provider
Cons: False promises, Service in stallation delays, Abusive customer service teamView Less