I Purchased an Vanhouten Hazelnut chocolate from Gopalan Signature Mall,6, CV Raman Nagar, Old Madras Road. On friday 22/3/2012 around 5:53PM. When i opened it to eat i found that the chocolate i purchased was not only smelling Odd but was NOT in consumable condition.
Also i noticed that there were 2 different labels with 2 different expiry dates. Back to office on Monday i visited the shop and reported it to the Staff and informed about the Issue. There was no satisfactory response from the staff, Moreover i was informed that both Store Manager and the supervisor were on leave on 27/3/2012 Monday.Also i had to write an complain on a white paper as well had to return the chocolate.
I was informed that it will take a week to examine the ... View Moreissue and reimburse the amount or the Product back to me.This is really disgusting & also i see that there is no proper solution provided, I need to wait for an week to get back the product get back the money i spent on buying the chocolate.
Cost of the Chocolate : 180.00/- Rs
Customer Service : Very Poor
Product Status : Not Good enough to Consume.
Bill NO: 1210410001310 Till No:4
Bill Date :22/3/2012, Bill Time: 5:53 PMView Less