Hi! I had tried Pot luck once by accident as I was passing by that area and thought of trying something north Indian. I must say the food was very good and tasty but, the service sucks!!!!
I ordered 2 dishes on 4th March, 2008 for home delivery around 7:30. I received a call around 8:30 from delivery guy to confirm my address. I explained to him the address and asked him to call me if any doubt. I waited for half an hour and called him again around 9 and he said that he is on the way and will take 10 minutes to reach. I said ok, any problem with address he said no, I am going to be there in 10 mins. He never came till 10 p.m. Finally, I called up the restaurant, they said that the guy had gone and come back with order as he couldn't find the place!!! I was so shocked to hear such an excuse. I wasted almost 3 hrs of mine waiting for dinner and didn't prepare anything else and at the end I come to know that its never going to reach my place.
Now, just look at the indecency of the staff and service. The guy on the phone tells me that if you want we can try again else cancel your order. I was so mad by then that I asked him to cancel the damn order. There was no apology from the guy. They didn't even bother to call and inform me again about my order status!!!
I think first thing Pot luck guys should do is throw away the free home delivery placard they have put outside, secondly, they should get some good well mannered staff.