I faced a worst customer service. It took almost one month time to shift my connection to the next house. They are the one's who are available with immediate answers for everything other than service. Though you talk with nodal officer also, nothing will happen. There is no inter communication between customer care and back end team. Some time's your connection will be disconnected, since some other did not pay their bill. Whenever you called them , they enjoy our problems by playing jokes on our conversations. You might be wondering how do i know that....for me once they forget to keep their phone on mute!!!!!..
As a caution i am telling you....you can face at max one problem with beam...thats it....thats the last one...for that problem to resolve..dont know how many days/months they will take...