Really bad experience here. While Bobby seems like a nice guy, he takes no accountability for the service and quality of the work produced by his people. The tailor does not listen to customer desire and is very rude and arrogant (in addition to trying to clearly cut corners). I ordered several custom made shirts and did not haggle much on price mistaking it for a reputable place of business. I had previously gone to Vaish at Rivoli to purchase a bespoke suit which, although a bit arrogant, is very professional with time lines and quality and was expecting a similar experience. I told them I needed to get on a plane in 4 - 5 days. They assured me all the shirts would be done by the afternoon of my flight (which was in the evening). Went in first for a 2nd fitting and noticed they had put plastic buttons on the shirts. The tailor said I had not specified for mother of pearl. I said, "if you are a reputable clothing shop, you do not put anything but mother of pearl on a bespoke-made shirt!". I called the day of pick-up and the person said another few hours. Called again and the person said, "They will be ready tomorrow". I said my flight was that evening. He said, "Oh" *Click*.
Fortunately I had Bobby's number and could call him but it was a nightmare with him outsourcing everything to this other person who had no ability to work with customers. Long story short, I got my shirts at the airport literally 15 minutes before check-in was going to close! Talk about a nerve-wracking experience. On top of that, there were serious flaws with some of the shirts which I now have to get adjusted on my business trip to India now. Again, horrible customer care - very inertial to adjusting simple things like sleeves being too short or too much fabric in creation of shirt (they already have my money, I suppose). Lesson learnt - go somewhere else for good shirts and clothes.