may, 14, 2012
Head customer service,
Samsung India electronics pvt. Ltd.
Gurgaon, Haryana
Subject: complaint against defected mobile (Samsung galaxy s 2 gt-i9100g) and replace or refund the amount of the mobile. Poor quality of mobile and hardware
Dear Sir,
I am writing this letter who is very dissatisfied with your company mobile phone (Samsung galaxy s 2) from the purchase date 2may, 2012. . I have complaint on 11th may ,2012 so much but the executive say it is under process. But there is no revert or replay from your company.
First, the screen has some spots but I do not recognized under high brightness. On 8th may, 2012 when I adjust the brightness then I saw the spots.
Immediately I went to the service centre but they do not replace the product. They said they have to replace the screen with touch panel. But I request that itâs a manufacturing defect, but they donât listen. Then I submitted my mobile on 8th may, 2012. After one day, when I receive my phone on 10thmay2012. Then itâs get heat up so much that my ears get hurt when I am calling. The screen has changed but another problem creates. I only used for five min it get heat up to 50c.
Then I immediately submitted again to the service centre. They check and found that motherboard get short circuit and gets heat up. They said it has to change. I take strict action and registered complaint with your company but I doesnât get a revert and replay yet. The whole thing in the mobile has changed so I donât want to replace the motherboard. I am not satisfied with your product which seems to be poor quality. They replace screen and create another problem. I have contact the service centre manager about this but they said replacement or refund of the product is in the hands of company. The mobile is defected one and poor quality and operation it twice by service centre. I am not happy with this. I kindly request you to see the matter as serious and replace or refund the amount of the product. I am very sorry that I chosen your company for my mobile. Its create inconvenience to me exactly.
Kindly take note of the complaint else. I will be forced to adhere to the mine demand to replace or refund the amount of mobile (Rs 26,500). Please reply me on my phone as soon as possible. (9891950352)
Youâre sincerely
Prabhjot Singh Malik
Email id: prabhjotsingh4138@gmail.com
Complaint no. 8436257821