October 28, 2012
Rating
With this review I would like to bring inhuman practices
followed by the on-board crew of SRS Travels. My Bus journey
was from Bangalore to KanyaKumari (14 hours travel) and
return. Through-out the journey, the bus was stopped only
once for Dinner. Apart from the halt for dinner, there were
no other halts provided (not even for attending nature's
calls). This is in-spite of the fact that the journey extends
overnight all the way till morning 9AM. As a normal practice
followed by healthy human beings, they need to attend
nature's call in the morning, but the Bus Driver didn't
bother to acknowledge the same and did not halt the bus.
On the onward Journey from Bangalore to Kanyakumari, the
driver consciously decided not to wait for my wife who had to
attend nature's call at the hotel the bus halted for dinner.
I had to literally shout at the driver to wait for 3 more
minutes for my wife.
On the return Journey from Kanyakumari to Bangalore, my wife
wanted to urinate at 7:30 PM. Inspite of all our requests to
the Driver, he refused to stop the bus and drove till 9:00 PM
and halted the bus at the spot designated for Dinner. During
this duration (between 7:30 PM till 9:00 PM), the inhuman
driver drove the bus through 2 big cities, halted once to
board passengers, and once to buy dinner/food for himself.
The number of Dhabas/Hotels crossed by him were uncountable
during this duration. Due to all this my wife got pain in the
abdomen and hence could not sleep through-out the journey.
I can understand the pressure of meeting time schedule, but
meeting the time schedule at expense of passenger's health
does not make sense. Also, if schedule is so critical, then
what is the justification for extended halts at various major
cities for loading/unloading of cargo (30-45 minutes halt at
2-3 cities in a single trip)?
When in Bangalore, I wanted to share this experience at SRS
Travels office, Madiwala, they refused to listen and/or
provide the complaint book.
In-case you have no choice but to travel by SRS Travels,
consider arranging for un-conventional solutions for
attending nature's calls.