Abhaya Kumar

SRS Travels

Madiwala ,Bangalore
October 28, 2012 Rating
With this review I would like to bring inhuman practices followed by the on-board crew of SRS Travels. My Bus journey was from Bangalore to KanyaKumari (14 hours travel) and return. Through-out the journey, the bus was stopped only once for Dinner. Apart from the halt for dinner, there were no other halts provided (not even for attending nature's calls). This is in-spite of the fact that the journey extends overnight all the way till morning 9AM. As a normal practice followed by healthy human beings, they need to attend nature's call in the morning, but the Bus Driver didn't bother to acknowledge the same and did not halt the bus. On the onward Journey from Bangalore to Kanyakumari, the driver consciously decided not to wait for my wife who had to attend nature's call at the hotel the bus halted for dinner. I had to literally shout at the driver to wait for 3 more minutes for my wife. On the return Journey from Kanyakumari to Bangalore, my wife wanted to urinate at 7:30 PM. Inspite of all our requests to the Driver, he refused to stop the bus and drove till 9:00 PM and halted the bus at the spot designated for Dinner. During this duration (between 7:30 PM till 9:00 PM), the inhuman driver drove the bus through 2 big cities, halted once to board passengers, and once to buy dinner/food for himself. The number of Dhabas/Hotels crossed by him were uncountable during this duration. Due to all this my wife got pain in the abdomen and hence could not sleep through-out the journey. I can understand the pressure of meeting time schedule, but meeting the time schedule at expense of passenger's health does not make sense. Also, if schedule is so critical, then what is the justification for extended halts at various major cities for loading/unloading of cargo (30-45 minutes halt at 2-3 cities in a single trip)? When in Bangalore, I wanted to share this experience at SRS Travels office, Madiwala, they refused to listen and/or provide the complaint book. In-case you have no choice but to travel by SRS Travels, consider arranging for un-conventional solutions for attending nature's calls.