A poor customer of samsung....
Myself Deepak Verma Purchased Galaxy S3 on 14.11.2012 . very next day I found that mobile is not getting charged from charger provided . I checked it with laptop. then i found that it is charging . I called the samsung customer care on 16.11.2012 with the same complain. he gave me reference no. 8448390799 and told me that your charger will be replaced. I called customer service for the same but they told that come on working days since they were closed on Sunday .I thought it is charger issue only . so i didn't take it that seriously. I did not even thought that New samsung product will have issue, but after few days I saw that while opening any apps, mobile was getting heated . I realized some issue in mobile I again called your customer care . since i was unable to find time on weekdays (being 6 working days) I could not make it to service station. Any how I managed time on 26.12.201 and went to Gurgaon service station . they checked and told that your mobile hardware is shot and corrupted and due to that your charger got damaged , they will take 3 days to repair. I did not offer him for repairing. I am not going to repair it also. i want complete handset to replaced with new one. pl suggest ASAP.
I just wanted to know:
1.Why should i repair the mobile when it was corrupted from purchased date ?
2. I had paid Rs 35000 ,why i should accept mobile with corrupt hardware.
3. After repairing also this problem may occur ,or why should i accept a product having issue from day of purchase. hence i am not going to accept this.
4. I am totally depressed after having this mobile and i want complete replacement of set.
This is my fourth samsung mobile and i expect a very positive response form Samsung. I am also a service guy form Honda car and expect samsung will show a corporate responsibilities.
pl note the change in my mobile no. now i have this no. with me. 09560395006 ( I changed my SIM no. thinking that due to signal strength my mobile is getting heated)
Pl reply
Deepak verma
9560395006