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Sudharsan

Samsung (Head Office)

Gurgaon Sector 31 ,Gurgaon
January 10, 2013
Compliant # 8435311772 since Dec 2012 I bought this 3D plasma TV (D490) in September 2011. It was taken to service center to fix 3D issue within a month. In Dec 2012 within 1 yr and 4 months, a horizontal line appears right in the middle. Samsung engineers promptly attended to the complaint and say the PDP panel has to be replaced at a cost of 18000/-. After few repeated calls they came back with an offer of some discount on the replacement that I rejected since I was not ready absorb any cost related to the panel which is the main component of the TV going burst within 16 months !! I had asked for a the panel to be replaced free with 1 yr warranty on the replacement (or) replace the TV (or) give me a Samsung Smart TV for which I will pay the differential subject to taking my existing TV at purchase price. I gather this decision is with their head office for over a week. Now they have stopped calling from HO. Each day I call their customer care on 1800110011 only to be welcomed by unfortunate call center agent who will place me on hold for over 15 minutes only to convey their supervisors are all busy attending to some other call. She/He would gaurantee a return call within 1/2 hr which never happens. No wonder Samsung dont provide AMC as their main components are all manufactured for just 1 yr. Sudharsan Mukundan sudharsh69@gmail.com +91 9840869029