This is regarding the awful experience during servicing of my vehicle (Maruti Esteem VXi BS III â DL 2C AG 4891).
I have given the vehicle for servicing on 1st June 2014 in the morning hours (09:17 AM) with primary need as AC was not working (cooling was not there). I have asked service advisor to test drive the vehicle to get any other problem (if any) in the vehicle so that it can also be rectified during the course of the servicing. And post taking the test drive I have given an estimate of 7200/- (to which I have specifically confirmed from the advisor that it would be on the higher side). Later in the afternoon hours I have received the call from the service advisor and it was suggested that vehicle requires complete overhauling of brakes (with cylinder, brake shoe etc., to be replaced) and estimate will be raised to 12000/-. To which I have given go ahead keeping trust on the advisor that this is something essential and required.
But it was completely to my surprise when I get to know that AC work has not carried out (that too on asking by myself only â â what was the problem in the ACâ during the course of briefing on the work performed on the vehicle) and still the billed amount is 14000/-.
I have following points to be made
- I hope you must understand that everyone has certain limited budget for any task and one priorities the need to be catered first as per the requirement and the scenario in place. My primarily need for servicing the vehicle was to get the AC problem rectified (which is not fulfilled) and nowhere was informed to me that they are not looking at it. If the service advisor can call me for the brake overhauling work then should have informed me about the AC work as well.
- Now I have been given further estimate of 4000 (AC work) + 9000 (clutch work). Now I have been feeling cheated as already the raised bill is 14000 with AC problem (my primary/focus work) still existing.
- After refusing to take the vehicle yesterday evening, till today there is no intimation whatsoever from your end on the status of my query and possible resolution to the scenario.
From - Jagdev (9911409034)
I have given the vehicle for servicing on 1st June 2014 in the morning hours (09:17 AM) with primary need as AC was not working (cooling was not there). I have asked service advisor to test drive the vehicle to get any other problem (if any) in the vehicle so that it can also be rectified during the course of the servicing. And post taking the test drive I have given an estimate of 7200/- (to which I have specifically confirmed from the advisor that it would be on the higher side). Later in the afternoon hours I have received the call from the service advisor and it was suggested that vehicle requires complete overhauling of brakes (with cylinder, brake shoe etc., to be replaced) and estimate will be raised to 12000/-. To which I have given go ahead keeping trust on the advisor that this is something essential and required.
But it was completely to my surprise when I get to know that AC work has not carried out (that too on asking by myself only â â what was the problem in the ACâ during the course of briefing on the work performed on the vehicle) and still the billed amount is 14000/-.
I have following points to be made
- I hope you must understand that everyone has certain limited budget for any task and one priorities the need to be catered first as per the requirement and the scenario in place. My primarily need for servicing the vehicle was to get the AC problem rectified (which is not fulfilled) and nowhere was informed to me that they are not looking at it. If the service advisor can call me for the brake overhauling work then should have informed me about the AC work as well.
- Now I have been given further estimate of 4000 (AC work) + 9000 (clutch work). Now I have been feeling cheated as already the raised bill is 14000 with AC problem (my primary/focus work) still existing.
- After refusing to take the vehicle yesterday evening, till today there is no intimation whatsoever from your end on the status of my query and possible resolution to the scenario.