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Agnelo

Eureka Forbes (Corporate Office)

Dwarka Sector 7 ,Delhi
November 04, 2014
I want to write a complaint on my water filter for which I have signed a service contract for three years and there is no service been done for the last eight months. Please justify this action and being such a reputed company is this right way to deal with customers. My Name is Agnelo Gonsalves (From Goa - Candolim) Tel : 9881490398 I need a reply April 8th, 8:46am Dear Agnelo Gonsalves, we are sorry to hear about the experience and deeply regret the inconvenience caused to you. We assure you that we will honour the terms of your AMC in an adequate and timely manner. In order to solve your issue and prevent this problem from occurring again, we require your cooperation. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve this issue at the earliest. You can also write to us at customercare@eurekaforbes.com. We once again are truly sorry for the trouble you had to face. Regards, Eureka Forbes Team April 8th, 10:13am This is not the first time I am facing this problem If you check you records I have written before on your site and my work was done so this is not new for me and If I could change my filter I would do it for sure cause I am not satisfied with your service at all I am a small customer but a customer makes more customer it should be like that cause it is a word of mouth which can make more customers I also work for a reputed company and i know what is sales April 8th, 12:59pm Till this time nobody has called nor nobody has come can you let me know the situation Dear Agnelo Gonsalves, we have forwarded your complaint to the concerned team and are following up with them. We will get back to you at the earliest and resolve this issue on priority. Regards, Eureka Forbes Team April 9th, 2:40pm As per you last message I am still awaiting you to resolve my matter. I dont think this Priority waiting for more than 24 hours. This shows your concerns for a customers first of all you dont do service for 8 months and when we complaint nobody follows up Dear Agnelo Gonsalves, we apologize for the delay in services. We are following up with the concerned team and will soon update you with the status of your concern. Regards, Eureka Forbes Team 11 minutes ago Till this time nobody has called and no feedback on the complain when it will be solved. Is your Management not bored the company reputation after some much complaints on your site. I am giving your again my contact details 9881490398 Chat Conversation End