Rohit's Photo

Rohit

Samsung (Head Office)

Gurgaon Sector 31 ,Gurgaon
October 03, 2016 Rating
Sir , I bought an S7 edge and it get an technical problem with its display as it don't work properly from bottom and I went to service center to repair it then they said that u will get ur mobile in 5 to 7 days when I went there and ask for the mobile they said that u have to wait for 2-3 more days I said okh and waited but when I went again they said that the problem has not been resolve till now u will get it in 2 -3 days before going to them I called on ur head office branch gurgaon they ensure me that the mobile will be given to u on the given date otherwise they will give a standby fone but when I asked for standby fone they just said many people come here to whom whom we will provide standby they told me that ur mobile spare part is not available Dwarka service center they will get from other service center i have to wait till then then after coming back to home I called head office again then I told them that why my mobile phones spare part is not available there if u have they told me that they will give to dwarka's service center and I will get my mobile sooner then I went after 2 days they told me that the display is not working properly after using new one and I got to know that my mobile's baterry swallowed up now and they told me that I will get a new piece in exchange but it will take 15 -20 days and 25 days in refund but I don't have to wait anymore now u know they are making me fool I have bought it on emi's soo why can I pay if i have no mobile for around 1 and half month the whole time ur service center took my mobile and exchange it will be around 1 and half months soo why should I pay if I have no mobile u should give me an exchange of new mobile or refund faster soo that I can use my mobile for which I am paying around 4500 monthly its not my fault that ur service team is that much worst that they can't find any problem and do accurate actions and solve my issues I get to know that Samsung is worst company In which not a single problem of there customers solved faster I bought the heaviest cost mobile from ur company but still I am not satisfied with ur services contact me on my mobile number -9871277199