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One Touch Solution Private Limited , Noida

1 avg rating
5 ratings, 4 user reviews

Category: BPO Companies

Phone:  (0120) 4680100

Address:   129-G/15 NEPZNoida- 201301, Uttar Pradesh

Landmark:  Near Punjab National Bank

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I was a vendor for this company, supplying database. They have cheated me worth Rs. 13,000. The C.E.O - Dharmesh Shah - 9871335613 is a true fraud person. Recently they were in newspaper for fradulant credit card swiping case. People beware....

Rate this review: (7) (2) (8)

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Please read this review before going ahead to deal with Hello Travels/Great India Travels/One Touch Solutions

My apeeal to Chairman and Managing Director, Hellow Travels/One Touch Solutions/Great India Travel/India Mart.

Booking No.10299873

Sir, I purchased this package from Hello Travels. This journey starts from the day when I was contacted by Mr.Raj, your sales executive. I bought 4 nights package on his assurance that part of this package can be given to any other person and I will get a big travel bag as compared to small one which is given on buying 2 nights package.( I wanted 3 nights package and that was not available, so on his words I bought 4 nights package) I am sorry to say that I got small bag. When I enquired from customer care cell, I was informed that there is no such scheme (including passing of balance package to any other fellow) and what ever was told by Mr.Raj is not correct and I should have reconfirmed with customer care. I started contacting Mr.Raj but no response and after few days i stopped. I just can't understand that they expect customer to reconfirm whereas I had taken this package on your sales executive words.

Anyways, we leave this small issue of bag and passing of part package. I moved ahead and applied to avail my package and sent the form and Demand Draft through courier. There was no acknowledgement from them. It is very disappointing that they never acknowledge the receipt of mail/any other dak from customer (remember this thing happed in my whole episode). This is the basic thing which a customer can expect from a service provider. On my enquiring, I was surprised to know that my form is technically not acceptable (so many days have been wasted) and I have to refill this form. All our excitement to go on vacation gone. Please note you have to call them for everything and they will not call u. IT IS NOT OUT OF PLACE TO MENTION THAT IT IS YOUR MONEY THAT YOU HAVE PAID THEM IN ADVANCE. They think u have no work and free the whole year and they ask to change your programme.

It is not over. Now I filled the form (remember DD is alaready received by them) and sent to them in October; two and half months before (booking requested for Jaunary, 2013). Also, please note before sending I called customer care cell and briefed them the dates and desination and other things to avoid uncessary hustle in future. I was told that since the booking is for January, 2013 I will get a call in November end. It is not surprising that as usual there was no call. When I called customer care in 1st Week of Decmber, I was shocked to know that my form is not acceptable on technical ground. In this whole episode, I have been calling them for everything. Had I been contact immediately after the receipt of the form, I would have been in a position to change the program. Other thing, it hardly mattesr for them what u r saying, that fellow will continue repeating same thing and They expect to change your programe as they feel (Don't forget that u r begging for package againt the money which you have given to them well in advance). Finally I am on the verge of loosing my package/money as I can't change my program now and also minimum 30 days clause is waiting for me (from their side) resulting in lapsing my package. TheyU can imagine that I have not included other things (I thought to give main pointy) which u expect from a service provider.

Really disappointing, frustrating.
I Hope, this message to goes to senior management of Great India Travels and they take some action.

If some one is going ahead to deal with One Touch Solutions, please read this review once.

Rate this review: (3) (1) (0)

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SIr, I purchased two packages from ONE TOUCH SOLUTIONS INDIA PVT LTD .NOIDA.associate company of HELLO TRAVEL HOLIDAYS PHONE NO 012067221100 associate company of Great india travels again associate company of INDIAMART , by payment on line.Both the packages are in doldrums now.package no. One for Rs 5499/- and booked for Avalon Resorts Mussoorie for second week of July but nobody is confirming, Mr Rakesh Reddy sold me this package no.15437586. Now nobody is responding to my calls.the mobiles no 08130117889 on which he contacted me several time is said to be of some Prabhu and he says he has left the company. Package no two was sold to me by one Azad from the same mobile no.this package is for Rs 6999/- for 7 nights I booked it by telling Mr. Azad that I want 3 nights in Bangkok and 4 nights in Pattaya I booked only after his confirmation.I purchased . Now they are saying that package can not be split in two.Then Azad told me to take two more packages of Rs 5499/- for this trip I told him to cancel the Rs 6999/- package he said o k and requested me to send an email regarding this to the company which I did.but now they say no cancellation policy.They say they are partners of a big group.don’t know what happens to my money please help.I wonder how can the authorities allow such people to loot innocent people of their hard earned money.

S S Panesar

Rate this review: (4) (2) (0)

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its a fraud & cheat co....it operates itself in multiple names PLEASE STAY AWAY FRM THIS CO.....

Rate this review: (11) (1) (1)

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