They take full payment upon ordering and deliver damaged furniture and never replace/repair it even after innumerable calls to their store for MONTHS. Everytime they promise to send their person to fix it, which never happens and when you call back you are greeted by a new person who will again respond with the same questions and take down the details yet again only to have the same thing repeat itself over and over again. when you demand to speak to their owner the sales person tells you "madam, i am the almost-owner, you can tell me the issue." and the cycle repeats yet again. Will never go back there and would advise anyone else not to either.