Well i find the service very good. When it comes to answering phone there is always an option to book online it saves a lot of time and makes my life easy. As there are too many phones ringing i find it way to unfair to really blame the staff i think booking online or just walking inn works well as its just opposite to station it's very convenient to walk down the street. For me the gas service is fantastic i try and book on time so that it arrives on time and it has always arrived on time. I give my both Thumbs uppp to Ekvira Gas:)