I totally agree with the sentiments of some of these earlier reviewers. For a 'flagship' toy store that has been around in prime, mutli-thousand foot locations and in business for so long, Sapphire's success and growth reflects very poorly on the competition ! Theirs is curmudgeonly, small trader type approach to doing business. Give this a skip, entirely. The market should be running places like this out of business, not allowing them to prosper.