Anil

Samsung (Head Office)

Gurgaon Sector 31 ,Gurgaon

To, CopyTo: Market & Sales Head, 1)Ministry of Comsumer Affairs, Govt of India Samsung India Electronics Pvt Ltd 2) Minsitry Of Industry,Govt of india A-25,Ground Floor,Front Tower 3) Ministry Of Law,Govt of India Mohan Co-Operative Industrial Estate 4)Ministry Of Telecommunication,Govt of India New Delhi-44 (india) Ref: Serial/IMEI no.-354655050882086, Model Name-GT-S6312 ZWAINU Sub: Manufacturing defective cellphone of Samsung Galaxy young Duos Dear Sir, With refer to above, I,Mukul Khater, purchased a new samsung mobile, Galaxy Young Duos, on 13th April,2013. From S.R.Telematics,kolkata,samsung Dealer (copy of bill Enclosed). After going to home, next day, I tried to operate the internet in my newly purchased hand set but I could not do so. Then I went as on 18-04-13 to my nearest samsung service centre to know how the internet will function in this hand set, which is situted at 430,G.T.Road, Bally,Howrah(Time N Service) but that day there was electricty problem in service centre ,I returned from there,then I went the next day to the above said service centre. They first kept me waiting for about 2 hours then said that they were having some server problems so retained my phone and issued a receipt for the same. I had to revisit the centre two more times in the same day to bring back my mobile. They said that at present our man did not know this new handset function in proper manner,so they are unable to tell me how it internet system will operate,becuase the phone as it has been newly launched,and no update or latest information regard this handset was available but without informing to me they made the jobsheet in the record , for this hand set and my sign also taken while he returned the handset without any thing doing. They told me it is our internal process done when any set is taken and given to customer. Thereafter I went to S.R.Telecom as on 20-04-13 and told my problem then he told me to give him my set with all Acessories and purchase bill they will send it to the service centre for sorting out the problem or how to operate and other function will work or not properly. That day was Saturday then he told me that today is Saturday,so he will send this hand set to Monday at service centre and as per talk with me the S.R.Telecom send the hand set to Karuna Management Service Centre pvt Ltd,207 C.R.Avenue,Meridian Plaza, Kolkata-6.(copy of Service request 4150427625 dt.22-04-13 Enclose). I recd a call on my cell phone(at 6.45pm) from service Centre ,they told me there was circuit board problem in the handset therefore internet function was not working and it will take a long time to change the circuit Board because it is newly launched model and that such handset circuit board are not avilable at present then I told over phone that why will it be changed or repaired as it is a manufacuring defect so pl.give new handset against this but they did not listen my request then I told him that I will come tommorrow at the service centre. I went next day at karuna office (at 10 am) my token no.2 and met someone in the centre who attend the token no. 2 he told me the same problem and told it will take time ,then I told him pl. replace my set and it is manufacturing defective set then why wont you may replace it and its also in warranty period. But he refused my request and voice and told me it cannot be replaced as per company rule then I told him pl.mention in the service bill that it is a manufacturing defect and asked him to write the approx date when my problem will be solved and my hand set will be returned in the service request then he replied that he cannot give anything in written to me . It means I am purley cheated by samsung Group(which people faith & Turst in this Brand) and my money Rs.8300/-is fully blocked since 13-04-13 and I don’t know when I will get the set or not or when I will use the said set.i do not know if the samsung Group has cheated anyone else in the same type also or not, if it is true then it is very harmful for the company’s name & brand. I urge you to look into the matter at your end and resolve my problem and replace my handset within 7 days otherwise I will be bound to take legal action agaisnst your company and all cost of legal action will be borne by you. Yours Faithfully, Encl:As above (Mukul Khater) Email:anilladnun30@gmail.com WEST BENGAL KOLKATA MOB 09432259373