I had booked the cab for 1000hrs today - 14/05/2011 . The booking was done about 12 hours prior. My experience with the service was an exact action replay of what had been mentioned by sachin21jan.
1. At the time of booking, the customer service representative did not even bother to provide the booking number. He confirmed that the booking and immediately disconnected the call.
2. Then I called up again to get the booking number.
3. In the morning at 0930rs I called up the customer service. They confirmed about the booking and informed that the driver would call at 0945 hrs.
4. At 0955 I called up customer service again. .The customer service asked to hold on and started talking to someone else. After a few minutes the call got disconnected.
5. Between 1000hrs and 1015hrs I gave 4 calls to customer services. They picked up and immediately disconnected the call.
6. Surely they neither had courtesy of informing about the delay nor had the sense of regrets.
7. At 1020 hrs, I called up customer service who informed that the cab could come only be 1030 hrs since no vehicle is near the pickup point. (Doddanakundi, One KM from Marathahalli Bridge).
8. At1045rhs, the driver called up and said the he would be able to reach in about 1 hour.
Finally I missed my appointment. If anyone is looking for timely services, my sincere suggestion is not to rely on Fast track. Strict NO for anyone looking for keeping any important appointment, for catching train, buses etc. Or else keep a buffer of atleast 2 hours. Booking is purely at your risk.