I went in first for a consultation as I have brown hair and wanted to go blonde (I'm not Indian). They said no problem--it will take 2 hours. On the day I had my appointment, they changed my colorist to someone else and then proceeded to dye my hair basically back to my natural brown color, but tried to convince me it was blonde. They did not do what I wanted but charged me full price (way too much I might add) for a 3.5 hours of hair work. Not going back.