I got to know one truth about the service they provide.Please read my exp b4 u ever want to buy a voucher they provide.
I have been a regular at YLG koramangala n the staff knew me and were cordial to me. I bought a voucher on 4th June 2011 worth Rs 2200 of which I availed Rs 750 on 4th June. On my receipt the lady marked in "pen" the 3 other services that I had not received in that voucher and the name of one staff who would provide me that later.
My mistake. I lost that receipt. Now when I went there, the same staffs who had been all smiley and good to me for 4-5 months turned bitter and said nothing could be done now.
Now comes the bigger truth.I asked them to check their record, they must ve stored it that I have used only 1 service and not all.
She showed me the copy of the receipt in her system. In which it was mentioned I had availed all the services worth Rs 2200.
What does this mean!!!
To maintain their fab records and show it to their top notch, they ll show customers have availed these many services. But they 'll write in pen on your receipt that ok later on you can redeem these services. Why they did not store in record that 3 of 4 services are remaining.
what's the use of maintaining online record when the record stored is something else, and some goof up is being done on hard copy.