Me and my family have been patrons of Satgurus Arts and Crafts for many years now and have always admired the variety of art available there and the different framing options.
A couple of weeks back my wife visited their flagship store in Khar (west), Mumbai to explore some options for frames for our home and her experience there was shocking to say the least.
1) No sooner had she entered the store and was browsing around she was approached by one of the staff there and very rudely informed that as per store policy they dont allow artists or students inside the store. My wife who is neither an artist or a student was slightly taken aback at this suggestion but informed the staff that she was there to look at frames and not paintings. At this point she was directed to the frames section.
2) When she entered the frames section of the store and started looking around, another member from the Satguru staff approached her and asked her to leave the store as they were undergoing some pest control in the store. There were several other customers present in the store but they were not asked to leave. My wife was understandably very upset with this attitude of suspicion that the staff showed and angrily left the store
This attitude and approach to customers is unbecoming of a store like Satgurus and our family wont be visiting Satgurus in the future, we are happy to take our business to their rivals down the street where my wife was treated with the dignity and respect a customer deserves.
Bye Bye Satgurus and your ridiculous attitudes.