I too had similar experience....when you call, they are not even couteous..its as though the person @ the reception by name Saira, idsconnects abruptly...I have been a Lakme Client at other branches @ Jayanagar, but once i shifted to Bannerghatta road, i thought it would be alright to go closeby, but i had to experience rude and incompetent staff....They use only sample products for hair and facial...Even if you opt for expensive facial